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brookequestion's profile

Contributor

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1 Message

Thu, Aug 7, 2014 7:22 PM

I USED TO HAVE UVERSE, NOT AVAILABLE NOW?

Hi. Why is it that I had Uverse at my current address until about 2010 and now that I may want it again, it know longer serves my address? Please advise.

dhascall

ACE - Master

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9.8K Messages

7 y ago

@brookequestion - I would recommend that you send a private message to the escalation team at AT&T Customer Care, and someone will get in touch with you.

Sometimes the address database that AT&T uses to determine if a residence can get U-Verse is messed up.  Example it may say that 121 N. Main Street can get the service and 125 N. Main but not 123 N. Main.  Customer Care can help.

 

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