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Fri, Apr 3, 2015 5:26 AM

How long does it take to upgrade u-verse tv?

I was chatting with a rep who upgraded me from u-family to u-200. He said it should take about 20 minutes for the channels to start working. Its been a couple hours now but still only the u-family channels show. I checked online and it says the order is pending with a completiom date of today. Does anyone know when they should be up and running? Thanks

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mibrnsurg

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20.4K Messages

6 years ago


@taldawg wrote:
I was chatting with a rep who upgraded me from u-family to u-200. He said it should take about 20 minutes for the channels to start working. Its been a couple hours now but still only the u-family channels show. I checked online and it says the order is pending with a completiom date of today. Does anyone know when they should be up and running? Thanks

Know when I upgraded online from u200 top u300, on a Sunday, the change was on my TV 3 minutes after I made the change.  Might have to unplug/plug in reboot the RG for 30 seconds for them to appear, good luck 😉

 

Chris
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Community Support

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6.7K Messages

6 years ago

Hi @taldawg

 

Just checking up on your post. I apologize for the delay in the upgrade but, we can lend a hand if you're still only seeing the u-family channels. Do you see any U200 channels available in your TV Guide?

 

- MorganCS
- ATTU-verseCare

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Contributor

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1 Message

5 years ago

I am having the same issue I ugraded so I could use watch espn almost 2 hours ago. On the site it still says upgrading under my uvers plan.

this is all I get when checking order status online.

  • E0019: We were unable to find your order. If you have recently made a purchase, please verify your order confirmation number or search using your wireless number. You may also check your order status by dialing 877.782.8870.

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