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Mon, May 17, 2021 7:27 PM

HGTV Go app

I contacted AT&T today to figure out why the HGTV Go app has locked episodes and is telling me "This content is available to viewers who receive HGTV as part of their pay TV subscription." ...when we do subscribe to HGTV, and therefore should have access to everything. We have AT&T U-verse, and are using a Roku Ultra...uninstalled and reinstalled the app, signed out and signed back in...uninstalled the app, rebooted the Roku, signed out and signed back in...nothing solved the issue...until now.

When you are told to go to and enter the code that is displayed on your TV it on a device that is connected to your home Wifi network. I was originally trying to authenticate thru my cell phone's browser, and I don't ever have my phone connected to the WiFi. While I was connected to customer service on my cell phone, I did the authentication through my laptop's browser, and there was a screen that flashed by saying something about being connected to the home network and being automatically logged in. Now...I have access to everything that was locked before.

If anyone else has ever had this issue, I hope this helps!


Community Support


176.6K Messages

7 m ago

We are glad to hear you were able to log in, @TerraDeWinter.



We appreciate your feedback and feel free to reach back out if you have any other questions or concerns. Thank you for choosing AT&T. 




Elmi, AT&T Community Specialist.

ACE - Professor


5.4K Messages

6 m ago

It's the same with Netflix and other apps. The basic way of explaining it is that because you're already logged in to the app via your phone, it basically "learns" the login from your phone and "passes" it to the Roku or other streaming device.

The people that make the apps know that sometimes, the streaming devices don't have the best keyboard/typing functionality, so this is a sort of workaround.

Or at least that's how I like to think of it.

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