New Member


1 Message

Thu, Mar 26, 2020 8:37 PM


We have had trouble with our Uverse receivers since installation in Dec. current trouble is the dvr is not working on any receivers. Main box is not showing red light under rec or light under link. After talking with att tech she sent out another receiver but not the main box. I believe the problem exists with it. All reboots and hard resets have resulted in same result. I know att tech customer care is inundated. I waited four hours two days in a row. I’m not complaining I’d just rather handle it here if possible. Thank you for any help you can give.


Brand User

New Member


119.7K Messages

2 months ago

Hi, @Bidiclark_1207!



We understand how frustrating this is to you and we are here to help. 



We have this great article on how to troubleshoot your DVR/receivers. We also recommend resetting your router.



Please let us know if this helps, or if you have any further questions or concerns.





Elmi, AT&T Community Specialist.



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