michaela898's profile

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Wednesday, November 14th, 2018 4:39 AM

help with AT&T prime video accidental sign up

I was trying to sign into my amazon prime account on my prime video app on my Samsung tv and I think when I clicked "upgrade you account" it charged my AT&T bill which I did not want because I already pay an outrageous amount of money for cable and amazon. 

please tell me if this would charge  my account and who to contact to cancel it. 

 

Thank You

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Official Solution

Community Support

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229.7K Messages

5 years ago

Hey @michaela898,

 

Let us help!

 

Any change to your Prime account should be charged to the card/bank account you have on file with them. You can also verify any charges to your AT&T bill through myAT&T.

 

Let us know if you have further questions!

 

Rury, AT&T Community Specialist

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