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4 Messages

Fri, Jun 7, 2019 11:51 AM

Help! No TV but still have internet?

I turned on my TV this am and can't get any channels. When the input is selected (HDM1) we get the On Demand screen instead of the video input.


We can watch internet based films like Netflex and the internet works just fine. But we can't get any TV channels. It is as if only the internet signal is coming through the TV (and we did select the proper input @ HDM1).  No wiring has been changed and all connections are confirmed solid.


The following was attempted:


1. Complete reboot of system using  PWR/OK/DOWN ARROW on cable box.


2. Verification of TV input selector on HDM1


3. TV does detect a signal on that input but seems to revert to ON DEMAND (internet) selection?


Any suggestions, help etc would be appreciated





Accepted Solution

Official Solution




205 Messages

a year ago

Have you tried entering a channel number?  It sounds like it is defaulting to the on demand service.  So enter a channel number and see what happens.

ACE - Expert


15K Messages

a year ago

Have you tried rebooting the gateway/modem FIRST and then rebooting the receiver?


Pull plug on receiver first.  Leave it unplugged. 

Pull plug on gateway.  Wait 15 secs.  Return power.  Wait for all lights to come on.

Plug in receiver.

When you're in your 60s & people ask you to do something, you just say "No".  No reason.  No excuse.  No explanation.  I can't wait for my 70s.  I don't think I'll even answer.   -  Jerry Seinfeld

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