rstorch33's profile

Contributor

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1 Message

Tuesday, November 17th, 2015 2:07 AM

HBO GO Not Working

I try to login to my hbo go account and it gives me the error: FBTSML218E The specifications for the SAML2.AssertionConsumerService endpoint are not valid. Please email me at

 

[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Community Support

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6.7K Messages

8 years ago

Hello @rstorch33


We are sorry for the issues you are having with HBO Go. We will be glad to help. Please send us a detailed message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you.

Keep an eye on the envelope.png at the top right corner of your screen for a response.

In the meantime, let us know if you have any other questions or concerns!

 

-ATTU-verseCare

1 Attachment

Contributor

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1 Message

8 years ago

Hi.  I'm trying to log in but keep getting the following error:

 

https://forums.att.com/t5/user/viewprofilepage/user-id/3193902

Contributor

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1 Message

8 years ago

I am having issues getting into HBO go as well....same error

The SAML message cannot be built

Community Support

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6.7K Messages

8 years ago

Hey @brownfamily74 @plan9world,

 

We are sorry about the inconvenience you are having with your streaming services. We are currently investigating this issue and working towards getting it resolved.

 

Thank you,

ATTU-verseCare

 

Scholar

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222 Messages

8 years ago

I would try using a different browser and see if that fixes the problem.

Community Support

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6.7K Messages

8 years ago

@brownfamily74 @plan9world The error for the TV app has been resolved. If you are still experiencing issues with this, please send us a message here. Be sure to include your name, account number, phone number, and the best time to reach you. We're sorry for the inconvenience.

 

Thanks,

ATTU-verseCare

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