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sundance1028's profile

Tutor

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6 Messages

Thursday, February 6th, 2014 1:04 AM

HBO Go login

I have been trying to log into HBO Go, but I keep getting a message telling me my subscription does not include HBO Go, which it most definitely does. I have found a few people on here who have had the same problem in the past, but no answers. It does it on both my PC and my Android tablet. Any thoughts?

Contributor

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1 Message

9 years ago

I went through the ATT support channel and they didn't even respond.

 

It works on the iPad app.  However, that is not the format I always want it to work.  I am going to cancel my U-Verse subscription and ask fo a refund.  Guess I'll have to give this to an attorney to sort out if they can't sort even a refund.  Completely inept.

 

ATT - Just remember, it's easier to not pay for TV.  For those of us who try, if you make it hard and don't give us what we pay for, we'll still get it, but you will go out of business.  Makes not much difference to me but it should to you.

Contributor

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1 Message

9 years ago

I have had the error for a while now as well. Same as CLE_Fan. Last night I opened the app (using my Samsung Galaxy S5, Sprint) at home and it automatically recognized that I was on the ATT Uverse Wi-fi. I was then able to login and use the app. I thought it was because I was on the Wi-fi so I disconnected and it still worked. I'm away from home and any Wi-fi now and it still works. Either it is all a coincidence, or that is what needed to be done to clear the error. Open the app at home and try it again. That's if you haven't tried that already. It worked for me!

 

Contributor

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1 Message

9 years ago

I have UVerse and and I have HBO. I have not been able to log in to HBOGo for quite awhile now. The error message I get is "It appears that your AT&T U-verse subscription does not include HBO." This error occurs when accessing HBOGo from an iPad and also from the web at hbogo.com.  I have followed the instructions on this post such as clearing the browser cache and downloading the latest app but, I continue to get the error message.  Please assist.

Community Support

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6.7K Messages

9 years ago

 

Hey stephenpillow,

 

We're sorry you had trouble with your HBOGo login. We received your private message and took the necessary steps to resolve the error message you receive. Please try to access your account again and let us know if you continue having issues.

 

 

ATTU-verseCare

Contributor

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1 Message

9 years ago

I'm having the same issue and have tried all of the tips in this thread. I called support on Friday and they were useless. I talked to someone today in a live chat and they also couldn't help. Please advise.

Community Support

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6.7K Messages

9 years ago

Hey @Tylerpolcyn,

 

We're sorry about the inconvenience with the TV apps. We'd be glad to help you resolve this. Please provide us your account number along with some contact details. We may need your 4 digit passcode to be able to take any action within our systems. We can schedule a call to gather this information if you prefer.

 

Send us a message by clicking here.

 

 

-ATTU-verseCare

 

Contributor

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1 Message

9 years ago

The problem still persists for me. Not only for HBO GO but for any streaming TV channel app... AMC, ESPN, Disney, etc...

Expert

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20.4K Messages

9 years ago


@CueLannoo wrote:

The problem still persists for me. Not only for HBO GO but for any streaming TV channel app... AMC, ESPN, Disney, etc...


Have you tried

 

This?

 

Smiley Surprised

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Community Support

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6.7K Messages

9 years ago

@CueLannoo we're sorry about the inconvenience with the TV apps. We'd be glad to help you resolve this. Please provide us your account number along with some contact details. We may need more information to be able to take any action within our systems. Please send us a detailed message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you. 

 

-ATTU-verseCare

Community Support

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6.7K Messages

9 years ago

 

Hey @CueLannoo,

 

We just wanted to check in with you, since we have not heard back about your service interruptions. Hopefully, everything is working fine, but if not, let us know, send us your account number, and we will be glad to help.

 

Thanks,

ATTU-verseCare

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