Tutor
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6 Messages
HBO Go login
I have been trying to log into HBO Go, but I keep getting a message telling me my subscription does not include HBO Go, which it most definitely does. I have found a few people on here who have had the same problem in the past, but no answers. It does it on both my PC and my Android tablet. Any thoughts?
spl2181
Tutor
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2 Messages
8 years ago
The issue still persists for me. Uninstalling/reinstalling the apps did not work. I also get the unauthorized error when using the browser on my PC as well.
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JefferMC
ACE - Expert
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33.1K Messages
8 years ago
We need to let @ATTU-verseCare care know.
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spl2181
Tutor
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2 Messages
8 years ago
I sent a message over a week ago and have not received a reply.
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JefferMC
ACE - Expert
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33.1K Messages
8 years ago
@ms_unicorn, could you check on spl2181's message?
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ATTU-verseCare
Community Support
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6.7K Messages
8 years ago
Hello spl2181,
We're sorry you are still having issues to access these TV apps. We received your private message and will be happy to investigate further. Please check your messages so we can collect additional information needed to continue.
ATTU-verseCare
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tmallet
Contributor
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1 Message
8 years ago
Still having trouble cannot access HBOGO no matter what I do, cleared history, cookies, cache. Nada.
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ATTU-verseCare
Community Support
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6.7K Messages
8 years ago
Hey @tmallet
We have received your private message and look forward to working with you to get this corrected.
ATTU-verseCare
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CLE_Fan
Tutor
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4 Messages
8 years ago
Hello,
I am having problems logging into HBO GO and Max GO on any of my Android mobile devices.
- I select "Login" and choose AT&T Uverse as the provider. Instead of the AT&T logon, I immediately receive error "HBO GO login is temporarily not available on this device. Please try again later. We apologize for the inconvenience."
- If I select any other provider, I receive the provider login prompt as expected.
- I am able to login to HBO/Max GO and use the service on any PC.
- I have tried on 4 different Android devices (Android 4.2 through 5.1), on WiFi (TWC internet) and on Verizon LTE - same results.
- I have cleared the cache/data, and uninstalled/reinstalled the HBO/Max GO apps on all devices to no avail.
- Other services I pay for (WatchESPN, Fox Sports Go, BTN2Go, SHO Anytime, Encore/Starz, etc.) all login and work without issue on my Android devices.
This appears to be a problem with the AT&T provider logon redirect within the HBO/Max Go Android apps.
Please help!
Screenshot of the error on my Motorola DROID Turbo (Android 5.1):
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ATTU-verseCare
Community Support
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6.7K Messages
8 years ago
Hello @CLE_Fan,
We are sorry for your inconvenience with the HBOGo login. We will be glad to help. Please send us a detailed message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you.
Keep an eye on the
In the meantime, let us know if you have any other questions or concerns!
-ATTU-verseCare
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CLE_Fan
Tutor
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4 Messages
8 years ago
As I posted above, this issue has nothing to do with my account. It is a problem with the HBO GO Android app communicating with AT&T to provide user authentication. The app is having s problem presenting the pass through login page to allow users to login.
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