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sundance1028's profile

Tutor

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6 Messages

Thursday, February 6th, 2014 1:04 AM

HBO Go login

I have been trying to log into HBO Go, but I keep getting a message telling me my subscription does not include HBO Go, which it most definitely does. I have found a few people on here who have had the same problem in the past, but no answers. It does it on both my PC and my Android tablet. Any thoughts?

Tutor

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2 Messages

9 years ago

The issue still persists for me. Uninstalling/reinstalling the apps did not work. I also get the unauthorized error when using the browser on my PC as well.

ACE - Expert

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35.9K Messages

9 years ago

We need to let @ATTU-verseCare care know.

Tutor

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2 Messages

9 years ago

I sent a message over a week ago and have not received a reply.

ACE - Expert

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35.9K Messages

9 years ago

@ms_unicorn, could you check on spl2181's message?

Community Support

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6.7K Messages

9 years ago

 

Hello spl2181,

 

We're sorry you are still having issues to access these TV apps. We received your private message and will be happy to investigate further. Please check your messages so we can collect additional information needed to continue. 

 

 

ATTU-verseCare

 

Contributor

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1 Message

9 years ago

Still having trouble cannot access HBOGO no matter what I do, cleared history, cookies, cache. Nada. 

Community Support

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6.7K Messages

9 years ago

Hey @tmallet

We have received your private message and look forward to working with you to get this corrected.

ATTU-verseCare

Tutor

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4 Messages

9 years ago

Hello,

 

I am having problems logging into HBO GO and Max GO on any of my Android mobile devices.

 

- I select "Login" and choose AT&T Uverse as the provider.  Instead of the AT&T logon, I immediately receive error "HBO GO login is temporarily not available on this device. Please try again later. We apologize for the inconvenience."

- If I select any other provider, I receive the provider login prompt as expected.

- I am able to login to HBO/Max GO and use the service on any PC.

- I have tried on 4 different Android devices (Android 4.2 through 5.1), on WiFi (TWC internet) and on Verizon LTE - same results.  

- I have cleared the cache/data, and uninstalled/reinstalled the HBO/Max GO apps on all devices to no avail.

- Other services I pay for (WatchESPN, Fox Sports Go, BTN2Go, SHO Anytime, Encore/Starz, etc.) all login and work without issue on my Android devices. 

 

This appears to be a problem with the AT&T provider logon redirect within the HBO/Max Go Android apps.

 

Please help!

 

Screenshot of the error on my Motorola DROID Turbo (Android 5.1):

Screenshot_2015-10-16-21-57-11.png

 

1 Attachment

Community Support

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6.7K Messages

9 years ago

Hello @CLE_Fan


We are sorry for your inconvenience with the HBOGo login. We will be glad to help. Please send us a detailed message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you.

Keep an eye on the envelope.png at the top right corner of your screen for a response.

In the meantime, let us know if you have any other questions or concerns!

 

-ATTU-verseCare

1 Attachment

Tutor

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4 Messages

9 years ago

Replied to your PM, AT&T Care.

As I posted above, this issue has nothing to do with my account. It is a problem with the HBO GO Android app communicating with AT&T to provide user authentication. The app is having s problem presenting the pass through login page to allow users to login.
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