Hard reboot of DVR or disaster recovery?
My wife has been going nuts since the Y& R soap hasn't been recording on our Moto VIP2250 DVR. What's strange is any program I record on it says it's recording but it really isn't since the red recording light on the front of the boxes isn't on. Luckily I've been streaming in the Y&R in the evenings via my computer from CBS.com so she hasn't missed any episodes. Too bad I had to disable Adblock plus to watch the programs since if you don't get the commercials you won't be watching the videos.
I did a hard reboot of the RG and the DVR by unplugging them at different times while this did not resolve the recording problems. I called tech support and spoke with a helpful gal named Jason. She had me unplug the power cord on the DVR 3 times while having it unplugged for 10 seconds in between plugging it back in. I asked beforehand if this is a disaster recovery and will we lose programs or scheduled recording which she said "no". Sure enough this fixed the problem and the DVR is again recording correctly. Also didn't lose any recorded programs or the schedule for recording them. Thanks Jason and a very helpful rep!
I'll have to admitt I haven't been keeping up on DVR/STB equipment operations or resolving technical equipment problems. I've never heard of unplugging the DVR 3 times to reset it and wonder if others have heard of this and what exactly does it do? Thanks ahead of time for any input!
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