Getting Error message ""This set top box does not match the account settings"

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@ktgauthier wrote:

Have had uverse tv service since early Sep. Last night when we turned on 1 of the tvs, we got this message: "This set top box does not match the account settings".  What in the world does that mean and why would that start out of no where?

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Contact ATT Uverse Care on the link in my signature.

Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse service error problems. They are available M-F 8am-11pm Eastern time (also around on weekends), response may take up to 2 business days.

This is not the regular CS/TS phone people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account #, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luck 😉

Chris
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Thanks for the information.  I finally got a chance to send them a note today.  We'll see what happens

Hi @ktgauthier,

We have received your message and look forward to working with you to get this issue resolved.

-David T