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Wed, Aug 12, 2020 5:57 PM
The gear icon is on my screen. It has been there for several hours. What do I need to do. I have 2 other TV connected to U-verse and they work fine
a month ago
Hi @Dhammer, we're happy to help with your receiver.
Usually, the gear appears after the receiver has gone through an update or recovery. It should normally go away after several minutes. Let's try a few things to get it working properly again for you.
If you are still having trouble, please let us know what model of receiver you have and we'll be happy to check any further options.
Jeff, AT&T Community Specialist
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Thank you for your response. I was able to connect with the tech support for ATT. It was determined that there was a problem with the receiver and a new one is being sent. I had a great experience with the support gentleman.
Thank you for confirming that you received help @Dhammer. Please feel free to reach out to us if you have any further questions or concerns.
Thank you for choosing AT&T.
Charles, AT&T Community Specialist
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