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2 Messages

Fri, May 29, 2020 4:20 PM

Gateway access point not found or connection error

We upgraded to 50 speed in February. Maybe it is a coincidence but we have had consistent problems with either WiFi or now uverse tv. 3 different techs have come out and replaced lines, boxes, wiring at the box outside. I pay nearly $150 a month for this lack of service. I’ve been a customer for 37 years. Are they trying to drive me to ATT TV?

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JefferMC

ACE - Expert

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17.3K Messages

a month ago

I would suggest that you look at your stats on the internal pages on your gateway. Take your browser to http://192.168.1.254/ , click on the Broadband tab and look for a table of statistics that show Sync Rates, Attenuation, SNR, and error counts. Make a screenshot of that page (mask out any data you don't want to show like your IP address, if present) and paste it here.

It may be that your line isn't really capable of 50 Mbps and you're getting too many errors.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

Line 1 Line 2

Line State Up Up

Downstream Sync Rate (kbps) 26175 29048

Upstream Sync Rate (kbps) 5582 6630

Downstream Max Attainable Rate (kbps) 38102 43170

Upstream Max Attainable Rate (kbps) 11013 13764

Modulation VDSL2 VDSL2

Data Path Interleaved Interleaved

Downstream Upstream Downstream Upstream

SN Margin (dB) 11.3 12.2 12.1 13.6

Line Attenuation (dB) 51.0 54.6 50.2 54.8

Output Power(dBm) 14.5 10.8 14.5 10.1

Errored Seconds 20 0 62 0

Loss of Signal 0 0 0 0

Loss of Frame 0 0 0 0

FEC Errors 106632 30 346961 109

CRC Errors 78 0 353 0

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