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SteveW's profile

Contributor

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18 Messages

Monday, September 6th, 2021 3:04 PM

FireStick U-Verse on-demand playback error QP1401

I can play live TV, including premiums on my Amazon FireTV Stick, but anytime I go to any of the on-demand shows or movies, it gives me an error "Playback Failed, Please try again (QP1401)" I have factory reset the firestick, uninstalled and reinstalled the u-verse app, unplugged the firestick from the TV and power for a minute then plugged back in.

I am not using wifi, since I purchased the add-on to have the Ethernet cable plugged directly into the firestick.  So it is not a connectivity issue. Also, I can play live TV without issue. It is just on demand shows and movies that will not play. Not sure if ATT wants to make everyone switch to their new Dish product, but it does seem that way.

Accepted Solution

Visitor

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7K Messages

3 years ago

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Accepted Solution

Contributor

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18 Messages

3 years ago

What I received  back from AT&T in private chat. I had taken my firestick with me, so I wasn't on my home network.

After looking into this, I was able to confirm that the U-verse App for Mobile is able to work wherever you go. However, when it comes to the FireStick, it needs identification from your U-verse DVR that is on the same network to be able to get On Demand to properly display.

 

Let me know if you have any further questions!

 

Donovan, AT&T Community Specialist

ACE - Expert

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27.9K Messages

3 years ago

Not sure if ATT wants to make everyone switch to their new Dish product, but it does seem that way.

DIRECTV....not Dish.

ACE - Professor

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7.7K Messages

3 years ago

The new product is DirecTV Stream, which is essentially a rebranded AT&T TV.

DirecTV has been around for a long time.

ACE - Professor

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7.7K Messages

3 years ago

I'm thinking it's either an error inside the Firestick or someone (such as AT&T or the channel owner) has said that On Demand isn't playable via the device.

I'm getting US0504.

If it's something that has a dedicated app (such as HBO Max), you may have to watch via that app.

(edited)

ACE - Expert

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32.3K Messages

3 years ago

@SteveW 

DirecTV is not a new product. They started in '94 and a few years ago were acquired by AT&T. Dish Network is a satellite TV provider but is a competitor, not affiliated with AT&T/DirecTV.

U-Verse TV is a grandfathered service. They are not accepting new customers, just supporting the existing ones. It wouldn't be unreasonable that support may be dwindling and further compounded by issues from the pandemic (short staffing and other delays affecting maintenance).

The newest product really isn't new. They have a streaming-only provider called DIRECTV STREAM, which is rebranded from AT&T TV NOW, originally DIRECTV NOW. (Don't get me started on the overlapping and confusing names). The latest rebrand comes from that AT&T partnered with a co-owner for products under the DirecTV brand, which now includes the streaming-only provider. In general that should not affect your U-Verse app on the Firestick, but as the companies are realigning some things it is not impossible there may be unforeseen issues in the mix they have to sort out.

(edited)

ACE - Professor

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5.6K Messages

3 years ago

@SteveW 

Hello.  I just tested the U-verse app on my Fire TV 3 pendant.  It looks like the app has (surprisingly) had a makeover since I last used it.   I did not see any problems playing any on demand episodes for the very limited selection offered.  

Any additional details you can supply to help chase this down?

ACE - Professor

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5.6K Messages

3 years ago

Okay, great.  So it works as it should on your home network, yes?   It is my understanding att doesn’t allow U-verse app to function whatsoever outside of its 21 state footprint 

I’m not aware of any limitations using native network apps and U-verse credentials in all of the USA.  In this regard the firestick should still be able to serve its purpose.  

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