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4 Messages

Sun, Apr 5, 2020 1:14 AM

Error code noAuthz in NBC and TNT apps

I cannot get into the NBC or TNT apps to watch them on my Roku TV. I get the error "sorry! We're having some trouble...We had a problem reaching your TV provider." Please try again. Error Code: noAuthz". I know my uverse I'd and password are correct. How does this get fixed AT&T?

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ATTHelp

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120K Messages

2 months ago

Hey, @Tdball912, let's see if we can help get you into your apps again.

 

The "noAuthz" error you mentioned sounds like an authentication error, so what we'd recommend doing if you haven't already is first rebooting your gateway and then your main receiver, followed by the rest of your receivers by unplugging them for 20 seconds and plugging them back in.

 

After that, please give it another try. If you still get the message, you may need to reset your password, since that can help re-sync and re-authorize your account.

 

Let us know if this helps!

 

Ramses, AT&T Community Specialist

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