pikappc's profile

New Member

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9 Messages

Friday, November 25th, 2022 3:02 PM

DVR

I have a CISCO ISB7500 and my DVR scheduled recordings are stopped at 11/28/2022. So there are no more scheduled recordings after that date. I have tried rebooting my modem and receiver am still having the same issue. 

ATTHelp

Community Support

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207.1K Messages

2 months ago

Hi there, @pikappc! We're here to help with your DVR.

 

Thank you for letting us know which steps you've already taken to troubleshoot the missing scheduled recordings. 

 

In addition to that, we've got some more helpful U-verse TV troubleshooting steps to try:

Remote control help via the Troubleshoot & Resolve tool

  1. Press Menu on your U-verse TV remote control. 
  2. Use the arrow keys and scroll down to Help, then press OK.
  3. Scroll down to Information and press OK.
  4. Scroll right and select Troubleshoot & Resolve.
  5. Select TV from the top menu.
  6. Choose DVR and follow the prompts.

If you haven't already, try rescheduling your recordings again. Let us know if you're receiving any specific error messages, to help us determine what's going on with your recordings.

 

We look forward to hearing back from you!

 

Lacey, AT&T Community Specialist 

New Member

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9 Messages

2 months ago

that didnt work so i had to rerecord all my series recordings. it seems something changed and it just doesn't recognize any of my old recordings. I had 73 series recordings in there too so this has been a painstaking process to redo all this.

ATTHelp

Community Support

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207.1K Messages

2 months ago

Thank you for that information, @pikappc!

 

Just to be clear, when you redid your recordings, are scheduled recordings showing past 11/28/2022? 

 

Please let us know so that we can assist further if needed.

 

CalebP, AT&T Community Specialist 

New Member

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9 Messages

2 months ago

yes the new recordings are showing up for future dates

New Member

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9 Messages

2 months ago

also when i try to use Troubleshoot & Resolve i am getting an error message of GUID: c0764e41-910f-4b6c-bf2c-07a45eb8042d

ATTHelp

Community Support

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207.1K Messages

2 months ago

We're glad to see that the new recordings have the correct dates, pikappc.

 

The Troubleshoot & Resolve Tool can be accessed online and not just through your TV, however, rebooting the receiver should fix the error message.

 

If you need help with anything else, let us know.

 

Aminah, AT&T Community Specialist

New Member

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9 Messages

2 months ago

when i clicked on that link it said:

Alert!
Unfortunately, we are unable to access Troubleshoot & Resolve at this time. 
ATTHelp

Community Support

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207.1K Messages

2 months ago

Do you still need to troubleshoot for your recordings, pikappc?

 

Aminah, AT&T Community Specialist

New Member

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9 Messages

2 months ago

well there are some recordings for shows that aren't on right now that I am unable to make a rerecording for so I was checking to see if it would fix those but its not that big of deal.

ATTHelp

Community Support

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207.1K Messages

2 months ago

Thanks for sharing that information with us @pikappc.

 

Please reach back out if you need any future assistance with your new recordings. Thanks for contacting the AT&T Community Forums.

 

Robert, AT&T Community Specialist

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