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Contributor

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6 Messages

Tue, Jun 2, 2020 4:31 PM

Dropped HD, now we can't get any channels at all

We currently have AT&T U-verse TV U-Basic, which supposedly gives us 30 channels.

Last month we dropped the HD Technology addon, and now we get NO channels at all, not even non-HD ones.

P.S. the chatbot is worthless. :p

Responses

baseballisback

ACE - Professor

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3.4K Messages

a month ago

Did you try calling 800-288-2020?
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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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6 Messages

@baseballisback 

Well, yes, of course we called 800-288-2020. We've been ATT customers for nearly 20 years; we've called that number often.

I should also clarify that by "no channels" we meant "No channels that aren't all ads or infomercials."

Anyhow, after 3 hours on the phone, we were told that it was our fault for making the change to our service by dropping the HD (which is supposed to be an optional service). It seems that none of the "local channels" listed on our AT&T U-verse TV U-Basic -- meaning, none of the standard definition channels nor their HD versions -- can be accessed unless you have the "optional" HD.

Note that we certainly didn't expect to be able to access the HD local channels, but we DID assume that we would be able to access the standard definition versions of those channels.

In this, we were wrong.

I didn't see that anyone else had posted about this issue here, so I'm hoping this information will help someone else.

(edited)

browndk26

ACE - Professor

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2.5K Messages

Unplug your gateway and stb. Plug your gateway back in and let it fully reboot. Plug in your stb and let it reboot. Pull up the guide and see if the local channels show up. Also go to menu, options, hide channels. See if the local channels have been hidden.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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6 Messages

Yes, all of that was done yesterday per tech support.

We've cancelled our U-verse service entirely; I'm only leaving this post up on the chance that it will be sueful information for someone else.

(edited)

Brand User
ATTHelp

Community Support

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124K Messages

Hey @bosko1,

 

We are sad to see you go, and appreciate your feedback.

 

If you ever need any help, don't hesitate to reach out.

 

 

Max, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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6 Messages

We're not entirely gone: we've kept AT&T internet. :)

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