Download U-verse app from Google Play to cell phone is failing
I have installed the U-verse app, downloaded from Google Play, on my Samsung cell phone. I will state, up front, that my cell service provider is not AT&T.
I will also state that the service provider for the cell phone has nothing to do with the problem.
When I connect to Google Play, and it tells me I have 4 apps that can be updated, and 3 of the 4 successfully update, and the 4th does not, I have to believe the problem is with that file on the server, or with the server itself.
The update procedes to 40% (13.24MB of 32.63MB), stops downloading and tries to install. This fails with the message "Package file is invalid." The reason, I think, is obvious. Only part of the file downloaded, so there is no proper 'end' to it.
I have tried multiple times, in case it was a network issue. I have freed internal storage space by moving apps to the SD card and deleting several I no longer need. Free space went from just over 100 MB to over 400 MB. The download still fails, and it fails in the exact same place, every time.
I also tried to download once over 3G, which was very slow. It also failed, at the exact same 40% complete, and tried to install. This clearly eliminates network issues as a possible cause of the problem.
I assert that this is not a problem with my cell phone and does not belong with my cell service. It is not a network issue and does not belong with my network service provider, who happens to be AT&T.
This is a problem with the file itself or the disk storage holding it, on the server used by Google Play.
I do not have any relationship with Google for Google Play, to be able to contact them to fix this. My only course of action is through AT&T support.
Which, to echo some other posts I've seen, has been abysmal. The prime assumption support seems to make is that the problem is at my end of the connections. Which implies everything else is working fine and does not need to be analyzed. This is the wrong way to go about support.
I used to work in support, as a second level engineer. I don't see this sort of multi-level support being available through AT&T. Perhaps it should be added.