Uniquely for you. Preorder the new Google Pixel 6.
ramjr2014's profile
ramjr2014
#1 Star!
10th stratosphere!
The 5th element!

Tutor

 • 

11 Messages

Sun, Oct 26, 2014 12:25 AM

Download U-verse app from Google Play to cell phone is failing

I have installed the U-verse app, downloaded from Google Play, on my Samsung cell phone.  I will state, up front, that my cell service provider is not AT&T.

 

I will also state that the service provider for the cell phone has nothing to do with the problem.

 

When I connect to Google Play, and it tells me I have 4 apps that can be updated, and 3 of the 4 successfully update, and the 4th does not, I have to believe the problem is with that file on the server, or with the server itself.

 

The update procedes to 40% (13.24MB of 32.63MB), stops downloading and tries to install.  This fails with the message "Package file is invalid."  The reason, I think, is obvious.  Only part of the file downloaded, so there is no proper 'end' to it.

 

I have tried multiple times, in case it was a network issue.  I have freed internal storage space by moving apps to the SD card and deleting several I no longer need.  Free space went from just over 100 MB to over 400 MB.  The download still fails, and it fails in the exact same place, every time.

 

I also tried to download once over 3G, which was very slow.  It also failed, at the exact same 40% complete, and tried to install.  This clearly eliminates network issues as a possible cause of the problem.

 

I assert that this is not a problem with my cell phone and does not belong with my cell service.  It is not a network issue and does not belong with my network service provider, who happens to be AT&T.

 

This is a problem with the file itself or the disk storage holding it, on the server used by Google Play.

 

I do not have any relationship with Google for Google Play, to be able to contact them to fix this.  My only course of action is through AT&T support.

 

Which, to echo some other posts I've seen, has been abysmal.  The prime assumption support seems to make is that the problem is at my end of the connections.  Which implies everything else is working fine and does not need to be analyzed.  This is the wrong way to go about support.

 

I used to work in support, as a second level engineer.  I don't see this sort of multi-level support being available through AT&T.  Perhaps it should be added.

Community Support

 • 

6.7K Messages

7 y ago

Hi @ramjr2014,

 

I apologize about the issues you are having trying to update the U-verse app. I have just uninstalled the app and reinstalled it on my Samsung Cell phone with no issues. If possible, try to uninstall the app completely and reinstall it once again. Let us know how it goes.

 

-David T

ramjr2014

Tutor

 • 

11 Messages

7 y ago

OK, I gave that a shot and it didn't work, though it changed where the failure happens.  I now get 90% (29.40 MB) before it stops, tries to install and then fails with the same error.

 

I have gone through all the apps I have and moved everything that can be moved to the SD card.  According to Settings->Applications->Manage applications, I now have 482 MB of free space on the internal storage.

 

I could perhaps remove one or two more, but 482 seems like way more than should be needed for a download of this file.

 

And now, of course, I don't have any version of U-verse available on my phone.

Community Support

 • 

6.7K Messages

7 y ago

Hi,

 

I was researching the issue further, and there have been reports from others having the issues with apps in general. One thing worth trying is to unmount your SD card and try again. You can do so by accessing your storage settings in your phone. 

Another thing to try is to clear the Market's Cache Data. To do so go to Applications > Manage Applications > All > Market and hit "Clear Data"

 

Hope this helps.

 

-David T

ramjr2014

Tutor

 • 

11 Messages

7 y ago

I tried the clear cache first, but it did not help (I assume "Google Play Store" is the equivalent to "Market"?). Neither did unmounting the SD card. It is still failing at the 90% downloaded point.
ramjr2014

Tutor

 • 

11 Messages

7 y ago

I just tried to initiate the download from the Google Play web page, it failed as before. Any chance I could get the APK file itself and try a manual install from it?
JefferMC

ACE - Expert

 • 

24.5K Messages

7 y ago

For grins and giggles, can you find some other app on Google Play that's about the same size (or maybe slightly larger) and see if it will download?

 

dhascall

ACE - Master

 • 

9.8K Messages

7 y ago

@ramjr2014 - I would not be so fast to discount file size and space remaining on your phone.  I have a ZTE Unico (Mustang for AT&T) with 8 Gb, on board.  Last week, I tried to install Plex Media Server, which was 12 Mb.  I had 250 Mb free but it kept saying that it was too full.  My guess is that many apps have some magical "overhead" size that is provisioned, ahead of time.

 

So, although the app may only be 30 Mb, it may be expecting 5-10 times that be free, for future use?  Just my guess.

ramjr2014

Tutor

 • 

11 Messages

7 y ago

OK. And it installed without any issues. In fact what I did was download a two file package, the "Star Wars: Galactic Defense" game. Total size was 108 MB, the game app itself was 33.14, just a tad larger than the 33 MB shown for the AT&T Uverse app. Both parts downloaded with any issues and it started up OK.
ramjr2014

Tutor

 • 

11 Messages

7 y ago

@dhascall - Any suggestions on how to find out if you conjecture is correct?
dhascall

ACE - Master

 • 

9.8K Messages

7 y ago


@ramjr2014 wrote:
@dhascall - Any suggestions on how to find out if you conjecture is correct?

@ramjr2014 - I have no idea on how to prove it but I'm 100% sure that the app must be looking for additional free space, for future use, based upon my experience with Plex Media Server.  It is a bit like if you use a debit or credit card at a Restuarant or a hotel.  The merchant always requests more than the bill to cover a possible tip or extra room charges. 

 

Since your issue seems solved, please mark your response that stated that all is good (or any others) as an accepted solution, so others can look at what you did.  Thanks.  Welcome! Don't be a stranger on the forums.

 

ramjr2014

Tutor

 • 

11 Messages

7 y ago

We missed something ...

 

I downloaded and installed a game, which installed without issues.

 

The AT&T Uverse app still fails to download properly, causing the install to fail.  There is no resolution to that issue as yet.

 

As for your explanation, I can understand it from the standpoint of monetary charges.  From the standpoint of software development, I would think the app would generate an 'out of space' error during operation, rather than trying to "reserve" space prior to installing.

 

Besides, reserving almost all of the internal storage, when there's a large amount of free space available on the SD card, doesn't make sense either.  The app may need to stay on internal storage for some reason, but there's no reason some of the data it might want couldn't be stored elsewhere.

 

Bob

Community Support

 • 

6.7K Messages

7 y ago

Hi Bob,

 

I am still at a lost why it is not working. I was researching other issues that may cause an app from installing, and the only other thing I could find that was not tried, besides doing a full factory reset on the phone, is to update the Googe Play Store App. To do so:

 

  1. Open your device's main Settings menu.
  2. Touch Apps or Application manager (depending on your device, this may be different).
  3. Select the Google Play Store app Google Play Store.
  4. Touch Uninstall updates.
  5. When prompted to change the Play Store app back to the factory version, touch OK.
  6. Go to your device's main All apps menu.
  7. Open the Play Store app.
  8. Go back to your device's home screen.

-David T

Need help?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.