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clmoore3rd
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Teacher

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14 Messages

Mon, Jan 9, 2012 3:48 AM

Default to Favorites when pressing Guide button?

Is there a way to default to the user Favorites when pressing the Guide button instead of showing the gazillion channels in the lineup?

 

The Enter(Zoom) button is a good shortcut alternative to pressing the Menu button and then browsing to the Favorites, but the browser to go to whichever was last selected and used.  If I can't make it default to the Favorites then it should at least go to the Favorites if that is what I used last so the next time I press the Guide button it should go to the Favorites.

 

Maybe the Hide Channels is another way to do this, but then I have to go through the gazillion channels in the lineup (which lists everything, not just my subscription channels) and click to remove them.  So in essence through Hide Channels the Guide mirrors my Favorites?

Mentor

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52 Messages

8年前

My household just switched from Cox to U-verse a couple of days ago. We started off with Cox, then went to DirecTv, then back to Cox again. The learning curve of a different remote and screen menus was not something I looked forward to. All have pros and cons and there ought to be a Nobel Prize for coming up with a remote/screen menu combo which uses only the most used and appreciated features of all that are available.

 

I too was perplexed at the labor involved with setting up a Favorites menu scheme that worked as it was meant to. Creating a user didn't do it. The time spent in going through hundreds of channels was an equal waste. I soon discovered that if the system was determined on defaulting to display all channels on invoking the guide, *hiding* the channels I don't watch seemed the best of a bad situation.

 

Frustration reared its ugly head again when I noticed that one of the hide channel options was "check all", which to me was counter-intuitive; my favorites list totaled about 70-75. With hundreds of choices to UN-check you can imagine how much time that task took. It would have gone much more quickly with an "UN-check All" menu option. That was I could scroll or enter the numbers to go directly to the channel number block grouping.

 

 

ACE - Expert

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22.8K Messages

8年前


@quartermaester wrote:

My household just switched from Cox to U-verse a couple of days ago. We started off with Cox, then went to DirecTv, then back to Cox again. The learning curve of a different remote and screen menus was not something I looked forward to. All have pros and cons and there ought to be a Nobel Prize for coming up with a remote/screen menu combo which uses only the most used and appreciated features of all that are available.

 

I too was perplexed at the labor involved with setting up a Favorites menu scheme that worked as it was meant to. Creating a user didn't do it. The time spent in going through hundreds of channels was an equal waste. I soon discovered that if the system was determined on defaulting to display all channels on invoking the guide, *hiding* the channels I don't watch seemed the best of a bad situation.

 

Frustration reared its ugly head again when I noticed that one of the hide channel options was "check all", which to me was counter-intuitive; my favorites list totaled about 70-75. With hundreds of choices to UN-check you can imagine how much time that task took. It would have gone much more quickly with an "UN-check All" menu option. That was I could scroll or enter the numbers to go directly to the channel number block grouping.

 

 


You CAN just enter the number when on the 'hide' screen.  At least it will get you to a general area (ie: you have U300 and want to hide all the HBOs).

Mentor

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52 Messages

8年前

Yes. I agree. Direct channel number input is what I wound up doing and thought I wrote.

 

Aside from the lamentable First-world problem of having to spend the time to manually un-check so many channel choices, the point I was attempting to make was that I believe an "UN-check All" choice in that particular menu field would better suit the majority of U-verse users.

Tutor

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6 Messages

8年前

I have this same problem.  And now sinced they added a new menu item before "Favorites" in the menu it takes FIVE button presses to get the the guide!

 

1. Menu

2. Down

3. Down

4. Down

5. OK

 

I find it hard to believe this is the only way to get show favorites on the guide.  It should just remember the last channel guide you used so you just have to hit 1 Button:

 

1. Guide

 

They already have the functionality to change the channel line up while on the the guide by hitting the "enter" button then selecting the list, so they just need to store the last channel list used!

 

It's probably less than 10 lines of code not including unit tests.  A developer could definitely do this in less than 1 day.

 

 

 

 

 

rlnoonan

Teacher

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13 Messages

8年前

Had to add my opinion to the list here, just in case the "right" people are paying attention (although I doubt it).

 

I am yet another new DirecTV convert, and I have to say that my experience in a little over a week has taught me how much better DirecTV was.  If it wasn't for the savings, I'd would go back in an instant.

 

This favorites issue is just one of many things that I've encountered that have me shaking my head, but it is definitely the most frustrating because the guide is easily the most used thing on the TV.  Plus, the solution seems so simple.

 

Simply allow us to setup a default favorites that comes up when the guide button is pushed and have channel up/down follow that.  That's all anyone is asking for.  Having to hit five buttons to get to the favorites guide is pathetic.  And the "solution" of hiding channels is terrible.  As mentioned above, those hidden channels are gone.  So if I hide the premium movie channels because I don't get them, I have to add them back in if there is a free preview weekend (for example).  I went through the process of hiding 700 some channels (thanks for including a "check all" option, but not an "uncheck all" option) and ended up unhiding them because I couldn't create a favorites list with any channels hidden.  The idea behind a favorites list is that they are the most used, but that doesn't mean you will never want to see any other channel.

 

For now, I'm getting by with a sequence on my harmony remote, but that is slow and shouldn't have to jump through hoops to do this. 

Tutor

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4 Messages

8年前

Absolutely agree.

 

Apparently AT&T is never going to get this resolved. Maybe the solution is switch to internet only and get DIRECTV or Dish Network. I've given up on AT&T U-verse TV and just don't watch the tv anymore.

Tutor

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4 Messages

8年前

How is it useful to remove channels from the guide? Other people might want to watch these channels, but not me. I just want to see my favorites. 

 

{keep it courteous}

deewaugh

Teacher

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18 Messages

8年前

Darn, I can't believe ATT has let this problem go on this long without responding to customer complaints.  Thought I'd found something better than DirecTV, but maybe not so much.

Contributor

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1 Message

7年前

I've been around since Ma Bell gave her customers 'candlestick' phones. That was a long, long time ago. She figured that so long as what she did was good enough, then her monopoly would endure forever. She sure was wrong. Had she listened to her customers, she might have had a fighting chance of maintaining a dominate position in _something_, but she didn't.

 

Now that Ma is dead and gone, you'd figure that the new owners would remember why she lost her knickers; but, based on this thread they haven't. I've been with this product for one week and am debating on whether to keep it, or...

 

The abysmal programming of the favorites function makes me crazy. Nothing need be changed in the hardware. Spend $500 for the software change, have it beta tested (I'll volunteer), and release it. Show people that you're reading the mail, that you care! Oy vey, already!!

 

Flatus

Contributor

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1 Message

7年前

What did you do to program your harmony to go directly to favorites?  I have a harmony.

Thanks

 

aviewer

Expert

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10.1K Messages

7年前

Access to Favorites guide is accomplished manually  - Menu - 2 down arrow - OK. Four button pushes.

 

These four pushes can be built as a sequence and assigned to any button on the Harmony. When you push that button it sends the four IR signals.

 

The question is how reliable is the remote control now? Do 99.9% of the requests work? Or, is it less? If you have poor IR response now, the four commands may not all complete. At least you can finish the sequence manually.

 

If you have a problem, you can experiment with adding delay to make it work.

 

I have had problems with the model 700 sending all those IRs successfully. But, the Smart Control is almost 100% perfect. Also, with he hand held remote, you need to aim the remote while it sends all those IRs. with the Smart Control aiming is not required.

 

The smart control also has a short press/long press for each button. So, the favorites can be the GUIDE button short press and the regular guide the long press.

 

I just got an e-mail from logitech. They are having a three day 30% off sale.

FormerWillyb

Mentor

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89 Messages

7年前

Amazing.  This thread is three years old?  I guess no one is listening.  Well, I have to add and keep this thread alive.  

 

Dish Network has THE BEST guide system.  Six guides:  "All Channels", "All Subscribed", plus four more custom guides, which you could create and name.  When you press the Guide button, it initially brings up the last guide you used.  Press again and again, and it cycles through the other guides.  We had one we called "Regular", which excluded the scores of channels we would never watch.  One called "Movies" for all the channels that have movies.  One for "News" channels.  One for "Music".  When we moved to U-Verse...what a disappointment.  Four years later, nothing has improved.

 

And good grief, guys, what's the point of the ABC buttons that do nothing and have never done anything.  Perfect for custom buttons!

 

The only guide system worse is Comcast/Time Warner.  But Comcast has the best Internet service (here at least).  When my last discount period expired, I considered moving to Comcast for Internet and Dish Network for TV.  The retainage person at AT&T, though, talked me into another "deal" for 12 months.  Also, the agony of changing persuaded me to take the deal.  Next year, though, I'll be retired and have time to mess with it, so if we still have this lame guide system, I'm going to optimize our home Internet/TV setup.

Voyager

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2 Messages

7年前

I just went through extreme frustration while trying to delete a "favorites" menu. The problem is that when using the S10-S4 remote, the "enter" button is not obvious. It is not the same as the "selection" or "OK" button. As a matter of fact, it looks like it is labeled "zoom". It is the lowest right hand button on the S10-S4 remote, right above where the remote is labled "zoom" the button itself is labeled "enter". Click that botton and your options to delete or rename your favorites menu will appear after you've selected the menu. Hope that helps.

Tutor

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6 Messages

7年前

Hit the menu today and the Favorites option is now #2 on the list!  Thanks UVerse team for changing this.  It will probably save me a couple percious seconds every day! 🙂

 

Bryan

Tutor

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3 Messages

7年前

I was a Dish customer for 14 years and have been with ATT for 2 years.  I switched to ATT because custormer service was abismal and contract negotiations took my favorite channels off the air.  Only two complaints with ATT:  (1) The remote / receiver interaction is very finicky, especially for entering 4 digit codes.  (2) The ability to default the Favorites List as the Channel List is sadly missing.

 

I subscribe for the great selection of College Football Channels.  On a Saturday, I want my default guide to be about 12 channels (ABC, FOX, CBS, ESPN, ESP2, FSN1, PAC12, SEC, etc.)  Then when one game goes to commerical, I just press the up or down button and the next channel loads.  It's a one click method to cycle through just the 12 channels.  See Dish Network for a great example on how this technology has been around since the 1990's.

 

I hope ATT can get this implemented.  Thank you for listening.

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