Michaelm6562's profile

Tutor

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4 Messages

Thursday, March 8th, 2018 12:34 AM

CW in HD - see the digital noise?

B4009C71-CE3E-408D-85C2-50268E3EEC32.jpeg

 This is an example of the distortion we get only on U-verse channel 1018 on multiple TV’s. Anyone else have this problem?

1 Attachment

ATTHelp

Community Support

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207.1K Messages

5 years ago

Good afternoon @Michaelm6562!


Welcome to the Community Forums! I can see you are experiencing some distortion only on Channel 1018. We apologize for the inconvenience this has caused you. I would be more than happy to work with you on this!


I would highly recommend you use our Troubleshoot & Resolve Tool. It’s like having a personal assistant on your phone! It will have you log into your Uverse account, and it will ask you some questions. Please answer the questions the best you can to find the best resolution.


If this does not work, please private message us for further assistance! Have a wonderful weekend!


Beth, AT&T Community Specialist

Tutor

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4 Messages

5 years ago

This happens on all of our TV’s. Only on channel 1018. I did try using the online tool. Thank you.
_xyzzy_

Expert

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15K Messages

5 years ago

Is CW in SD on your channel 18?  Is the noise there too?

Tutor

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4 Messages

5 years ago

No noise on the SD channel!
_xyzzy_

Expert

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15K Messages

5 years ago

If you had an antenna you could see if it's the local station's HD feed that's the problem or att's problem.  It wouldn't hurt to call the station (engineering dept.?) and ask them if they are aware of any problems with their HD feed in general or to att specifically.  If they aren't I guess your only alternative is to then call att tech support (800-288-2020) and go from there.  If it's really only a single channel I don't believe the problem is at your end.  But I suppose you have to let them decide how to proceed.

Tutor

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4 Messages

5 years ago

Thank you. I did call Tech support and they said they would pass a message along to the provider!
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