
Tutor
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4 Messages
CW in HD - see the digital noise?
This is an example of the distortion we get only on U-verse channel 1018 on multiple TV’s. Anyone else have this problem?
Tutor
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4 Messages
This is an example of the distortion we get only on U-verse channel 1018 on multiple TV’s. Anyone else have this problem?
ATTHelp
Community Support
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207.1K Messages
5 years ago
Good afternoon @Michaelm6562!
Welcome to the Community Forums! I can see you are experiencing some distortion only on Channel 1018. We apologize for the inconvenience this has caused you. I would be more than happy to work with you on this!
I would highly recommend you use our Troubleshoot & Resolve Tool. It’s like having a personal assistant on your phone! It will have you log into your Uverse account, and it will ask you some questions. Please answer the questions the best you can to find the best resolution.
If this does not work, please private message us for further assistance! Have a wonderful weekend!
Beth, AT&T Community Specialist
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Michaelm6562
Tutor
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4 Messages
5 years ago
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_xyzzy_
Expert
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15K Messages
5 years ago
Is CW in SD on your channel 18? Is the noise there too?
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Michaelm6562
Tutor
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4 Messages
5 years ago
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_xyzzy_
Expert
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15K Messages
5 years ago
If you had an antenna you could see if it's the local station's HD feed that's the problem or att's problem. It wouldn't hurt to call the station (engineering dept.?) and ask them if they are aware of any problems with their HD feed in general or to att specifically. If they aren't I guess your only alternative is to then call att tech support (800-288-2020) and go from there. If it's really only a single channel I don't believe the problem is at your end. But I suppose you have to let them decide how to proceed.
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Michaelm6562
Tutor
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4 Messages
5 years ago
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