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TheeRichard's profile

2 Messages

Wednesday, August 9th, 2023 11:13 PM

Connecting Samsung A50 with reciever problem

I've followed every direction on connecting the reciever with my phone and every direction with the app and I still don't get an option on my phone to connect. I don't get a "remote tab" and there's nothing in the settings or preferences neither. So wut up wit dat?

ACE - Professor

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7.8K Messages

11 months ago

Is this for U-Verse? I vaguely remember a "control U-Verse via your phone" option, but from what I remember...it was years ago.

The DirecTV forums have moved:

https://forums.directv.com

(edited)

3 Messages

11 months ago

Yea, I'm talking about U-Verse App and TV

3 Messages

11 months ago

Yea for U-Verse, the app doesn't even have an option so I can connect to a reciever in my house.

Community Support

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232.9K Messages

11 months ago

We're here to help with connecting your device to your receiver using our U-Verse App, @TheSandpiper!

 

First, we recommend removing and reinstalling the app. This will ensure that your app is up-to-date.

 

Along with that, we recommend viewing our guide that has detailed steps on enabling communication between U-verse TV and the U-verse app

 

Let us know if these steps help! If not we can possibly invite you into a direct message to troubleshoot further.

 

CalebP, AT&T Community Specialist 

3 Messages

11 months ago

No, it didn't help I've done all that already and there is no "Remote Tab" Where is it supposed to be.

Community Support

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232.9K Messages

11 months ago

Thank you for that update, @TheSandpiper.

 

Since that didn't help, let's go ahead and move this conversation into a direct message. This way we can try some additional troubleshooting. Be on the lookout for a chat notification in the upper right-hand portion of the page, next to the bell icon. Once you're there, we can continue this over the phone or in chat if you'd prefer.

 

We look forward to speaking with you!

 

CalebP, AT&T Community Specilaist 

Community Support

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232.9K Messages

11 months ago

We're here to help get your phone connection to your receiver, @TheeRichard!

 

Due to the nature of your concern, let's go ahead and move this conversation into a direct message. This way we can try some additional troubleshooting. Be on the lookout for a chat notification in the upper right-hand portion of the page, next to the bell icon. Once you're there, we can continue this over the phone or in chat if you'd prefer.

 

We look forward to speaking with you!

 

CalebP, AT&T Community Specialist 

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