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weimardog's profile

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141 Messages

Sunday, January 1st, 2023 4:05 AM

Closed caption not in sync

Closed caption not in sync with program whether live tv or recording.  The captioning is way behind the actual dialog.  It will go really fast trying to catch up but it's always behind.  I tried restarting the dvr, no luck.

Community Support

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231.4K Messages

1 year ago

We can help you fix the captions on your programs, weimardog.

 

We see that you tried rebooting the DVR, but since this may be due to a technical issue, we recommend going one step further by using the Troubleshoot & Resolve Tool for U-verse TV.

 

Here are the steps:

  1. Press Menu on the U-verse Remote Control.   
  2. Scroll down to Help, then press OK.   
  3. Select Information.
  4. Scroll to Troubleshoot & Resolve, then press OK.   
  5. Select the service you want to troubleshoot and allow the interactive diagnostic test to run and complete.   
  6. Follow the onscreen instructions to resolve. Other options may include dispatching a technician or speaking to a Customer Care agent.

If the problem persists, we recommend checking other channels to see if the captions are in sync or not. It's possible that this is being caused by the program provider or network.

 

We'll be awaiting your response.

 

Aminah, AT&T Community Specialist

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