Jacksmom03's profile

New Member

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3 Messages

Wednesday, January 4th, 2023 10:06 PM

Channels not showing in app

Why can’t I see all the channels on the app that I can at home?  

ACE - Professor

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7.7K Messages

1 year ago

Contracts with the companies that own the channels.

New Member

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3 Messages

1 year ago

Thank you. 

Community Support

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231.3K Messages

1 year ago

We're here to get to the bottom of your channel concern, Jacksmom03!

 

Can you let us know if you are receiving an error of any kind when attempting to view the channels? This can lead us to the root cause of your concern.

 

We look forward to hearing from you!

 

CalebP, AT&T Community Specialist  

New Member

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3 Messages

1 year ago

No message of any kind. Was trying to watch UPTV and it’s not even listed. 

Community Support

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231.3K Messages

1 year ago

Let us help you with the missing channels on the app, Jacksmom03.

 

We recommend that you try the following troubleshooting steps from our U-verse app help and solutions guide:

  1. Make sure you are using the correct member ID to sign in
  2. Restart the device.
  3. Delete cache. Varies on phone, browser or device operating system.
  4. Uninstall and reinstall the app
  5. Verify you have the latest software/ operating system on your phone or tablet
  6. Turn off other apps that may be in use
  7. Make sure you have U-verse TV service and an appropriate package – if you do not have U-verse TV, you can see if it is available by signing into your account at att.com.
  8. Reset your password – This can help sync up your account.

This will help us figure out if this is an app issue or account issue, and what your next steps should be.

 

Yomi, AT&T Community Specialist

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