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Tutor

 • 

4 Messages

Sat, Dec 16, 2017 10:14 PM

Channel guide says "getting information" for all channels

The guide, including favorites, only says "getting information" instead of what program is on. At the screen bottom it says "no information available" where the program description should be. This is also true for the recorded programs.  I changed batteries and it made no difference. Please advise. Thank you.

 

Molly

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Accepted Solution

Official Solution

Anonymous

New Member

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25.7K Messages

3 years ago

I had the same problem and I fixed it with a reboot of all box.  You do not need to pull the plug just punch the power button and hold it in until your box starts to reboot.  That worked for me.

ACE - Expert

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15.8K Messages

3 years ago

Try rebooting the DVR. 

If that doesn't fix the problem, unplug the DVR, STBs AND the RG (modem).  Wait 20 secs. 

Plug in RG first.  Allow all lights to come on. 

Plug in DVR next.  Let it start working and plug in STBs last. 

Check your guide and recordings. 

 

I just had to do a reboot this morning after my STBs started acting wacky.

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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4 Messages

3 years ago

Thank you for those suggestions but I have no idea how to unplug my DVR, etc.
_xyzzy_

Expert

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15K Messages

3 years ago

I have no idea how to unplug my DVR, etc.

Huh???

You never pulled a plug out of a wall socket before?

Pull the plugs that power your gateway, dvr. etc., i.e., the ones plugged into your 110 volt wall power outlets

ACE - Expert

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15.8K Messages

3 years ago

I unplug the power cord from the back of the DVR or STB.  It's not always convenient (at my age) to find the wall plug!

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
_xyzzy_

Expert

 • 

15K Messages

3 years ago

@skeeterintexas  Yes, so do I.  But based on that OP's reply, well,.., you know, doing it the preferred way is, uh, too technical! Man Wink

Tutor

 • 

4 Messages

3 years ago

Thank you. That worked just fine.

Tutor

 • 

4 Messages

3 years ago

Worked just fine and very easy. Thank you.

 

ACE - Expert

 • 

15.8K Messages

3 years ago

When in doubt, reboot.  Smiley Wink

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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