Captioning Issues

I am a new member of U-verse. I have been Deaf all my life. I have gone through every version of captioning imaginable. I switched to U-verse from Cox. 

The captions are 6 inches off the bottom of the tv and top the when it is working on the upper part of the TV. I have gone through "Advanced Customer Support" that you pay $15 a month for. They could not solve this problem for me so I canceled that advanced support service. 

I already tried the turn off digital captioning use standard captioning work-around. It did not work.

I already cycled through Caption 1, 2, 3, 4 and it does not work.

My TV captions worked fine with Cox and I changed  U-verse on the same day. So it is not the TV.

I think the problem is how  AT&T programs their captioning. It looks to be for 4.3 TVs, not 16.9. 

I have attached several pictures. 

My friend who uses captioning it looks like how all captioning should look. (the font is his own selection) https://photos.app.goo.gl/vzihrSnDI6klpgt23

This is my TV. https://photos.app.goo.gl/xuEAF0zSi8azNbFN2

The problem is how U-verse programmed their captions to work. This is very disappointing. How do I fix it? U-verse should UPDATE their captioning software!!!!!!