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New Member

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3 Messages

Sunday, January 3rd, 2021 4:00 PM

Can I cancel my U-verse internet package but keep the TV and still have it work?

I have been very underwhelmed with the internet provided through at&t in my area so I have decided to upgrade to 1000mbps through Comcast. I was wondering if I could keep the U-verse TV because we enjoy it and would hate to have to switch off of it. 

Thanks

Accepted Solution

Official Solution

ACE - Expert

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27.5K Messages

3 years ago

Your DVR is already hardwired to the gateway.  Gateway & router are one unit.  If you have wireless receivers, you will also have a WAP.

Basically, when you call to cancel your AT&T internet, they will turn it off.  If they try to tell you to return any equipment, don't.  Again, your gateway provides service for your UverseTV service.

ETA:  Final bills are not prorated so depending on your service dates and the date you cancel, you may owe for a portion of a month.  Take that into consideration when choosing your cancellation date.

(edited)

Accepted Solution

ACE - Expert

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27.5K Messages

3 years ago

You can have Uverse TV and Comcast internet.  You will keep the gateway for your Uverse TV and have a separate modem for your Comcast internet.

New Member

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3 Messages

3 years ago

I will have to have two separate coaxial outlets for them to work, correct. Also does the router for u-verse not have to be connected to the gateway for the tv for it to work?

New Member

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3 Messages

3 years ago

Thanks for the quick responses, and the insightful knowledge.

ACE - Professor

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7.6K Messages

3 years ago

How do apps work these days? At one time, I know you needed TV+internet from the same provider to stream channels on mobile devices.

Is this still the case, or does TV alone do it? I've had my internet from my TV provider since the late 90s.

ACE - Professor

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5.1K Messages

3 years ago

The only reason the OP matters is if Uverse TV is already present in the residence. And if it’s already installed and working, then the only thing that changes is anything that tries to access the internet won’t work.  All physical connections should remain as is. 

ACE - Expert

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27.5K Messages

3 years ago

How do apps work these days? At one time, I know you needed TV+internet from the same provider to stream channels on mobile devices.

In the beginning with the first online access, yes, you could only access Uverse online if you were at home using Uverse internet.  That changed when they moved the app to mobile only and it then acted like every other app.

I've accessed the Uverse app outside my home using either data or a free hot spot (mechanic/beauty shop/McDonald's/etc.).

ACE - Professor

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7.6K Messages

3 years ago

What I'm saying is that if I want access to watch ESPN (or any channel) via the channel's own app... At one time, my internet needed to match up with my TV provider.

Example: Someone who subscribed to Spectrum TV also needed Spectrum internet. If their internet was via someone else, the channel app wouldn't work.

But apparently this has changed and the channel owners don't care who the ISP is, as long as the TV package includes that channel.

ACE - Expert

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34.3K Messages

3 years ago

There are some U-verse TV things that will not work when you don't have AT&T Internet.  The music channels use the Internet to stream the music and I believe that Internet has to be via the Gateway, i.e. AT&T Internet.

Even though the AT&T U-verse Mobile app will function on your Wireless Carrier network, etc., there used to be some requirements that you have AT&T Internet for it to be fully functional.  For example, the Receiver remote control functionality required it.

ACE - Expert

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34.3K Messages

3 years ago

What I'm saying is that if I want access to watch ESPN (or any channel) via the channel's own app... At one time, my internet needed to match up with my TV provider.

Example: Someone who subscribed to Spectrum TV also needed Spectrum internet. If their internet was via someone else, the channel app wouldn't work.

But apparently this has changed and the channel owners don't care who the ISP is, as long as the TV package includes that channel.

Well... I don't know that they ever cared.  In these days with multiple OTT providers, you can't even be sure that the video provider giving access even is an ISP at all.  You always need to be sure to login with the account that provides you with the access, which will never be your standalone ISP.

Also note that AT&T does do user authentication based on your IP, so that when you tell a "channel app" that you're an AT&T subscriber, and that app goes to AT&T to check on that, AT&T does check your IP... if your IP is tied to an account that has U-verse TV with that access, it doesn't ask you for a logon.  That cannot happen when your ISP is not your video provider.

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