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Tutor

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7 Messages

Tue, Dec 9, 2014 4:19 AM

AT&T U-Verse TV, and the chopped off SD channels

Why does AT&T crop or cut off the edges of the picture?  Why do they shrink the picture down so that it is smaller then the TV screen?

I just got to SoCal and started watching TV on a U-Verse system, and I am completely baffled at how AT&T is treating their customers.  They are degrading the "SD" channels in an attempt to get more "HD" subscribers.

The term "Standard definition" does not mean smaller nor does it mean you have bars on  your screen.

Please don't point me to the "zoom" or "stretch", because this is not the solution.  AT&T knows how to fix it.

I am asking this here in the AT&T forums in hopes we can get it settled, so please someone explain why AT&T is cutting a 16:9 picture down to a 4:3 size and calling it "SD".

Thank you,

Ben

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mibrnsurg

Expert

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20.4K Messages

6 years ago


@BenP4680 wrote:

OK, I challenge anyone that is PAYING for the "HD" channels to watch a show that has writing on it like the NEWS, and flip back and forth between say channel 10 and 1010.  You will see that it is the same picture but they have cropped the "Sides" of the picture.

"SD" refers to the lines of resolution, not the format of the picture (4;3, 16;9...), some have misinterpreted it of late.


Sorry, ATT just puts on what the channel delivers to them, no editing done at all.

 

Hope you do know that w/HD, now the standard is the small 16x9 image floating in the middle on SD channels.

 

As to 4x3 SD, it was always cropped and just showed the middle portion, even now the whole image is being shown on the original film versions that were better than HD on a number of older programs. 😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

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MicCheck

ACE - Expert

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9.1K Messages

6 years ago


@BenP4680 wrote:

 

The SoCal region of AT&T has made the choice to shrink the picture and frame it so that people will be tempted to pay for the extra "HD" service.  I say it is only this region because I recently watched AT&T in Texas and it did not display this framing.

 

Ben


I'd say it's more likely it is the local affliciate distributing that as the picture than AT&T making reigional decision regarding its TV service.

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rdljr

Guru

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921 Messages

6 years ago

SD is 4:3. Just look at the old SD tvs. They obviously aren't 16:9 and the bars are from the 4:3 pictrue coming up on a 16:9 tv

Tutor

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7 Messages

6 years ago

OK, I challenge anyone that is PAYING for the "HD" channels to watch a show that has writing on it like the NEWS, and flip back and forth between say channel 10 and 1010.  You will see that it is the same picture but they have cropped the "Sides" of the picture.

"SD" refers to the lines of resolution, not the format of the picture (4;3, 16;9...), some have misinterpreted it of late.

Tutor

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7 Messages

6 years ago

Again, the "SD" is referring to the lines of resolution.  The old standard was to display 480 lines and that is what "Standard Definition" refers to.  The 4:3 is the shape or format of the older standard.

When the new Wide screen came out they started making 16:9 picture or movies.  People with the  older TV sets would get a cropped picture and they would be missing the two sides.

The SoCal region of AT&T has made the choice to shrink the picture and frame it so that people will be tempted to pay for the extra "HD" service.  I say it is only this region because I recently watched AT&T in Texas and it did not display this framing.

When you watch a "SD" program or channel feed on a "HD" capable TV there isn't any changing or manipulating required.  As long as the station or source is transmitting a 16:9 picture it will look very much like the "HD" feed with the exception of sharpness or clarity, due to the amount of pixels.

Does anyone have a reason that makes sence?

 

Ben

aviewer

Expert

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10.1K Messages

6 years ago

I agree with micCheck on the likely cause.

 

As for as reason - probably money. Either delay expenditure or least expensive on new equipment.

 

A small 16:9 picture is better on a 16:9 screen than a 4:3 picture because it can be zoomed wuthout distortion to fill the screen. Expanding a 4:3 picture to a 16:9 screen causes distortion.

JefferMC

ACE - Expert

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17.8K Messages

6 years ago

SD (Standard Definition) basically means 480i, and is commonly understood to match up with the analog broadcast signal used by the US TV industry for the 50 years preceding the converstion to ATSC.  As such it is 4:3.  If you don't like this...then either purchase HD or go to a different provider.

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ACE - Expert

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15.8K Messages

6 years ago


@BenP4680 wrote:

OK, I challenge anyone that is PAYING for the "HD" channels to watch a show that has writing on it like the NEWS, and flip back and forth between say channel 10 and 1010.  You will see that it is the same picture but they have cropped the "Sides" of the picture.

"SD" refers to the lines of resolution, not the format of the picture (4;3, 16;9...), some have misinterpreted it of late.


Not here.  Our local news in HD is 16:9 and the SD version is the same format but with a black frame around it.  It is not cropped.

 

As someone stated, it's what the station sends to your set.  There ARE some shows that are cropped but not all.  You cannot make that blanket statement.

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

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dhascall

ACE - Master

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9.8K Messages

6 years ago

It just depends on the station.  Our NBC affiliate (WTHR 13/1013) has some images that fall off the screen (ie 7 day weather forecast,  On SD days 1 and 7 are off of the edge).  This is a WTHR issue not an AT&T one.

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Tutor

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7 Messages

6 years ago

First this is not the solution!  How can someone mark it as "Solved" when it clearly is not.

 

Second MicCheck please scan your dial and note that it is EVERY channel below 1000 that has the frame.  Kind of hard for the provider to be sending a poor or reduced signal when it is CNN, BBC, MTV, all of them.

 

No the one reducing the picture and trying to pass it off is AT&T.

 

Why is a company in this day and age still trying to use something like this to get more money out of the customer.

 

Ben

JefferMC

ACE - Expert

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17.8K Messages

6 years ago


@BenP4680 wrote:

First this is not the solution!  How can someone mark it as "Solved" when it clearly is not.

 

Second MicCheck please scan your dial and note that it is EVERY channel below 1000 that has the frame.  Kind of hard for the provider to be sending a poor or reduced signal when it is CNN, BBC, MTV, all of them.

 

No the one reducing the picture and trying to pass it off is AT&T.

 

Why is a company in this day and age still trying to use something like this to get more money out of the customer.

 

Ben


Um... All channels below 1000 are SD channels.  See my post above. If you don't like 'em, watch the HD counterparts.

 

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ACE - Expert

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15.8K Messages

6 years ago


@JefferMC wrote:

@BenP4680 wrote:

First this is not the solution!  How can someone mark it as "Solved" when it clearly is not.

 

Second MicCheck please scan your dial and note that it is EVERY channel below 1000 that has the frame.  Kind of hard for the provider to be sending a poor or reduced signal when it is CNN, BBC, MTV, all of them.

 

No the one reducing the picture and trying to pass it off is AT&T.

 

Why is a company in this day and age still trying to use something like this to get more money out of the customer.

 

Ben


Um... All channels below 1000 are SD channels.  See my post above. If you don't like 'em, watch the HD counterparts.

 


@So @BenP4680, is your gripe that some (if not all) programs being broadcast in SD are either chopped off or framed?  Everything below 1000? 

 

Like Jeffer says...those ARE SD channels and you will not and are not supposed to get the 16:9 version of them.

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
dhascall

ACE - Master

 • 

9.8K Messages

6 years ago


@BenP4680 wrote:

First this is not the solution!  How can someone mark it as "Solved" when it clearly is not.

 

Second MicCheck please scan your dial and note that it is EVERY channel below 1000 that has the frame.  Kind of hard for the provider to be sending a poor or reduced signal when it is CNN, BBC, MTV, all of them.

 

No the one reducing the picture and trying to pass it off is AT&T.

 

Why is a company in this day and age still trying to use something like this to get more money out of the customer.

 

Ben


@BenP4680 a solved solution soes not mean that it's solved to your satisfaction, it means that it is a reasonable or the best answer to a given issue.  Truthfully I have never seen SD pictures cut off on National cable channels only on local's where they are plastering the HD picture on an SD screen.

 

Can you post sone photos of BBC, MTV etc cut off?  I ain't seeing it, on mine, lol.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Scholar

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222 Messages

6 years ago

Ben, many old movies released on Blu-ray are also shown on 4 X 3, because that's the way most film used back in the day was.  Standard-def TV signals are no different.  You'll have to take it up with the stations, not U-verse or any cable provider.

Mentor

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67 Messages

6 years ago


@dhascall wrote:

@BenP4680 a solved solution soes not mean that it's solved to your satisfaction, it means that it is a reasonable or the best answer to a given issue.  Truthfully I have never seen SD pictures cut off on National cable channels only on local's where they are plastering the HD picture on an SD screen.

 

Can you post sone photos of BBC, MTV etc cut off?  I ain't seeing it, on mine, lol.


Actually, there is an abomination on TNT: the reruns of Married With Children shown in the early morning.  If I remember correctly, the HD channel  has the 4:3 show in stretch-o-vision to 16:9, and the SD channel crops the 16:9 stretch to 4:3!

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