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Community Support

Community Support

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6.7K Messages

Thursday, January 19th, 2017 7:40 PM

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AT&T U-verse app not working - Help and Solutions

Why is my Mobile App not working? App & website troubleshooting
Streaming.png

 

Having trouble signing into the U-verse online app?  Not able to sign into HBOGO or ESPN? Were you able to before? Having trouble accessing it from your mobile device? How about a tablet or phone? Not to worry!! We have some recommendations that may help!

 

How to fix your Mobile app from my Smartphone or Device 

  1. Make sure you are using the correct member ID to sign in
  2. Restart the device.
  3. Delete cache. Varies on phone, browser or device operating system.
  4. Uninstall and reinstall the app
  5. Verify you have the latest software/ operating system on your phone or tablet 
  6. Turn off other apps that may be in use
  7. Make sure you have U-verse TV service and an appropriate package – if you do not have U-verse TV, you can see if it is available by signing into your account at att.com.
  8. Reset your password – This can help sync up your account.
  9. In some instances, restoring the phone has resolved app function. You may lose pictures and other data if this is performed. 
  10. Also, be sure to report/post a review in the applicable software store for your affected device to help address an issue.

Note: U-verse TV customers can have up to five mobile devices registered per ID (master or sub) at any given time.

 

The U-verse app requires that you have the latest iOS. If your device is not compatible with the latest iOS, the app will not workTo view online content, you must be subscribed to the U200 or above. 

How to fix your app from my Computer or Browser 

  1. If you are using a browser, make sure you have the latest browser. In some cases using a browser like Chrome or Firefox has improved the experience.
  2. Closeout the browser and restart it
  3. Delete Cache and Cookies
  4. Update the browser to the latest version. Check our list of supported Operating Systems and Browsers.

 

uverse.com update:

AT&T is ending support for U-verse streaming via U-verse.com through supported browsers, Effective October 31st. AT&T customers will still have access through the Uverse.com on the iOS and Android platforms. Not available on Windows OS.

 

If you are able to sign in but are having trouble with the quality of the stream, check out our streaming solution page.

 

If you have DIRECTV service, check out the DIRECTV App Troubleshooting page.   

 

 

ChrisZ, AT&T Community Specialist 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

1 Attachment

Contributor

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1 Message

6 years ago

Just days ago I was able to watch Fox live on the app. Now it's not even coming up on my guide while I'm at home watching the channel!?!? I have it, but apparently the app is having an issue with that channel. It's the only one I watch in the app, so I'm not sure if that's the only one missing. Thanks!

Contributor

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1 Message

6 years ago

Is anyone else experience a problem being able to watch programs once signed into uverse.com?

 

I informed ATT yesterday and still am unable.  I can get to my account information but not live tv, or any programs.

sha256

Teacher

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17 Messages

6 years ago

About a year ago I was having this same problem but then I downgraded my TV package to the UBasic package so it didn't matter anymore & At&t stopped looking into the issue. I have since upgraded to the U200 package and the problem remains a year later. The problem:  When I try to play The Simpsons on FOX using the Uverse Android app, the app exits and asks if I want to reopen the app or report the problem. I have already reported the problem many times with no response. This also happens with Family Guy as well (only on FOX, not TBS). Plus only the latest episode will make the app exit; if I play an earlier episode, it will play an ad, followed by the intro to the show but then I get error code FE0006. None of this happens on the Uverse website when using my computer. I actually think this is an issue with FOX but I don't know how to contact them. Is anybody else having this problem? Any help would be greatly appreciated.

Tutor

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9 Messages

6 years ago

Looks like we got screwed, and u-verse apps, internet, xbox,  and website are shutting down:
Notice Appearing in USA Today on April 18, 2017
On or after May 30, 2017, the Uverse.com site may be retired and no longer available for video streaming. Additionally, on or after May 30, 2017, the U-verse app may be unavailable on the XBox One and Windows mobile operating systems as well. Customers will still be able to stream via the U-verse mobile app on all other supported platforms. More information will be available at Uverse.com.

Community Support

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6.7K Messages

6 years ago

Hi @Therriage,

 

Check out the information on this thread. It should help. 

 

-ATTU-verseCare

Community Support

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6.7K Messages

6 years ago

Hi @MesquiteTX,

 

Sorry to read of the trouble you are having with the app. This thread has some additional troubleshooting steps that may help. 

 

-ATTU-verseCare

Contributor

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3 Messages

6 years ago

Why is my TV locking up every 20 seconds. I change the channel and I can watch it for 20 seconds and it locks up again. Fix it asap or I will go to Comcast. You are not worth the money!

Contributor

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3 Messages

6 years ago

Looks like my 2-wire system is buffering or something. Now I can watch a channel for 10 seconds. Getting old fact--time you AT&T to hire some new techs, the ones they have can't handle the job. I hope Comcast is better!

uvappsux

Mentor

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85 Messages

6 years ago

see this thread https://forums.att.com/t5/U-verse-TV-Apps/U-verse-App-Issues/m-p/5222104

the post that it points to and the links to screenshots

Contributor

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1 Message

5 years ago

Whenever I try to log into the U-Verse app, I get the following error:

Login Failed

The U-verse mobile service is temporarily unavailable.  Please try again later.

OK

 

I can log into the website without issues.

 

I used to have a different U-Verse account associated with my current user id, if that makes any difference.

 

Thanks,

Ian

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