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Contributor

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3 Messages

Sat, May 18, 2019 11:29 PM

Att U Verse video history

How do I erase videos from my video history?

Responses

Accepted Solution

Official Solution

Brand User
ATTHelp

Administrator

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113.3K Messages

a year ago

Hi @NM47sf2020 ,

 

We recommend reaching out to Stingray's support team for help with deleting your video history. You'll find the support option in the middle of the screen above the Web Player.

 

We hope this helps!

 

Aminah, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTHelp

Administrator

 • 

113.3K Messages

a year ago

Hello there, @NM47sf2020!

We'd be happy to help in any way we can. Exactly what video history are you trying to manage? Is this on your U-verse app, or on the U-verse TV receivers? Are you trying to remove some On Demand programs? Any information you can provide will be greatly appreciated.

Alexander, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

 • 

3 Messages

a year ago

I don't believe this is a U Verse Video Ap.  Since the History is on Stingray, and includes videos I view on my TV, I believe it is a U Verse TV receiver.  The problem is as I view the video, it stays in my Video History on Stingray.  I already have a large amount of videos, some even in duplicate.
I tried using the User Guide, but it is unclear regarding which keys to strike or how to navigate the remote control.  At no time am I able to access anything resembling erasing/deleting videos.  And what I mean by "erasing/deleting videos" is that a video would not remain in any kind of list...and in particular, "My Video History."  I am not sure that I need to put the videos I want deleted into a new playlist to later delete.  When I put these videos into any kind of new playlist and delete the new playlist, the original video that I wanted deleted, still stays in the Video History.  I have even considered trying to use the "My Video History" as a playlist in itself, but I can't seem to do it.  All in all, I feel there must be a way to erase a video, even if I want to view it again.  If I can't find a solution to this, I believe I may need to drop the Stingray channels entirely (and maybe other music channels).
To emphasize my point...if I am able to erase/delete items from my computer history, why wouldn't I be able to do this in Stingray?  This is very frustrating, and I can't seem to get any solutions even from the User Guide.
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