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New Member

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2 Messages

Fri, Mar 27, 2020 11:49 PM

ATT response to virus outbreak

Why has ATT not stepped up and provided free HBO and Cinemax to it's customers. With millions of Americans confined to their homes more entertainment options would be a great benefit. I would like to know if ATT is also profiting from the situation by increased movie rentals. Free movies or reduced rental rates would help. A simple flip of a switch could gets this accomplished as has been done in the past & may produce more customers for these channels after the virus passes.

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Accepted Solution

Official Solution

Constructive

Employee

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10.4K Messages

2 months ago

where have you been? Click link in the orange box at the top of the page. Please research before you post. They are currently cylcling different movie channels currently it’s showtime and soon hbo for freeeee

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Constructive

Employee

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10.4K Messages

free rentals won’t happen the contractual agreement forbids it. So unless the movie owners offer it for free it isn’t going to happen

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

I looked at orange box and ATT is only opening up junk stuff. No real entertainment. If they were serious they would pressure HBO & Cinemax about consessions. Also reach out to other providers to apply the same pressure. HBO & Cinemax won't respond to me but maybe to all providers making the same request.

ACE - Expert

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14.2K Messages

@gmcatee5_virus

Go to THIS PAGE and scroll down to Expanded Content for our Video Customers - Updated March 24, 2020

....and you're welcome.

(edited)

**** I don't know what you want me to tell you. ****

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
davemize

ACE - Professor

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2.2K Messages

2 months ago

Why not ask ask the program providers (HBO/Cinemax) this question? AT&T is paying them for their programming, along with the contract distribution restrictions that prevent the programming from being given away.

"Don't make me summon the flying monkeys...."

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Constructive

Employee

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10.4K Messages

@davemize since the other topic was removed about price gouging I’ll say it here I agree whole heartedly with I give up

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.