WelshmaninCA's profile

New Member


1 Message

Tuesday, March 7th, 2023 7:07 PM

App Won't stay logged on

When using the u-verse app on my ipad & phone even when asking to stay logged on it logs off after 6 hours even in the middle of a program & that used to be 2 weeks.

Accepted Solution

Official Solution


Community Support


215.6K Messages

3 months ago

Hey @WelshmaninCA. Thanks for reaching out to us, and we'd be happy to help with your U-verse app logging you out. 


To get started, we'd recommend uninstalling and reinstalling the app off of our iPad and phone. This is to make sure that you have the latest version of the app on your phone. 


Also, try clearing the cache and cookies from the devices that you're using. There could be saved data on them that is preventing you from staying signed in to your U-verse app. 


Let us know if this helps. 


Robert, AT&T Community Specialist 



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