Access to DVR from uverse.com or mobile app not working
I log into my uverse account. I know it is logged in because it tells me how much I owe on my bill, etc. When I go to "access my dvr," it goes to the screen where you can search for programs, etc., but when I find a program and tell it to record the series or the episode, it tells me to upgrade my service to access the feature and offers one button: Order Now. I click on that and it takes me back to the login screen for my account. I already subscribe to the highest uverse package both for cable and internet. I tried to set a show to record using my uverse app on my phone and it said that the uverse mobile service was temporarily unavailable right now when I tried to log in. When I look online, there is no indication that uverse is down, and my receivers are all working normally with the remote controls. Any ideas?