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Contributor

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2 Messages

Thu, Feb 28, 2019 7:49 PM

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ABC On Demand not playing bak

I've tried watching several shows from ABC on demand the last couple of days and they won't play. They appear in listing as usual but won't playback when I push play. I've tried on demand shows for another network and they played back fine, so it must have to do with ABC. Has the show content not been downloaded to Uverse on demand? ATT techs: please check because I don't want to get too far behind on episodes. This is inconvenient and we are longtime uverse customers. Thank you

Responses

Brand User
ATTHelp

Community Support

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140.4K Messages

2 years ago


Hello @lasagna1
To fully assist with this issue further, we will need to look over your account in more detail.

I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to my message with your specific account details.

I look forward to your response and the opportunity to help you!

Charles, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

ACE - Expert

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16.2K Messages

2 years ago

What program, specifically, are you trying to access? 

 

All of the ABC shows I attempted to access was available.

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

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Contributor

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2 Messages

2 years ago

It’s now playing. I contacted ABC, so maybe that helped. Thanks
Brand User
ATTHelp

Community Support

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140.4K Messages

2 years ago

Hi There @lasgna1

 

We are so glad that you able able to watch your programming again.

 

If there is anything else that you that you need, please reach back out to us again.

 

Thank you for using AT&T Community and Forums.

 

Matthew, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

3 months ago

I have only 2 shows appearing on my ABC on demand, 2 appearing for CBS - why can I not see all of the on demand shows offered on these channels? I pay a significant amount each month for Uverse??? 

ACE - Expert

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16.2K Messages

3 months ago

The networks determine what OD content is available. 

 

It has become increasingly evident that the networks are putting more & more on demand programming on their own streaming apps.

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

a month ago

I can only see The Bachelor on ABC On Demand. I want to have General Hospital return. The money I pay monthly is ridiculous to have this feature taken away!!!

New Member

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2 Messages

a month ago

In addition, our ATT service is horrendous. We’re told our neighborhood has extremely outdated equipment and there is no plan to update it. Our telephone service is not available 75% of the time. Calling ATT is useless. Nobody cares.

ACE - Professor

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3.8K Messages

a month ago

A lot of channel owners are now opting to put their shows exclusively on their own apps and websites. Part of your U-Verse bill does include access to shows via the apps.

800-288-2020 for technical support. If you have future questions or concerns, please start a new thread vs replying to an old one.

(edited)

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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