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Sun, Mar 29, 2020 9:53 PM
The remote sounds like something is loose inside. Cannot find any replacement online. Anyone have suggestions?
2 months ago
Thank you for reaching out to AT&T community and forums. I understand you are having issues with your U-verse remote. We are here to help.
Is the remote still functional? Do some or all of the buttons work? Is there any physical damage to the remote? Have you checked batteries?
We also found some information on how to troubleshoot remote control.
Please let us know more, so we can better assist you. We look forward to your response and thank you for being a loyal customer.
Elmi, AT&T Community Specialist.
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The remote works to control tv functions but not U-Verse, eg, channel guide, recordings, etc. The AT&T button doesnt light up either.
Try pressing the AT&T button to see if it does light up. If it does, then press another button, like the number '1' to see if the AT&T button lights up. If it does, test it on your U-verse receiver and it should work. If still having problems, trying resetting the remote.
David, AT&T Community Specialist