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kf95219's profile

Contributor

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1 Message

Sat, Nov 28, 2015 2:29 AM

3 dots on screen after power-cycle

I have a VIP 1225. Was getting a red X with 8; tech changed out the gateway. Everything initially worked while he was still here. Later that evening, red X with 10 came up. The online sugggestion was to check all connections then power cycle - did that & was able to watch TV. Today, got red X with 13! Cycled the gateway, then the DVR. Then power-cycled the DVR x3. I now have 3 dots on screen (gray, light gray, white), the DVR lights are LINK solid green, HD solid blue. Now what?

Guru

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1.1K Messages

6 y ago

Hello @kf95219,

I really don't know. You should call customer care to see if you can get a new DVR. You will loose your recordings, but maybe the TV experience will be better.

mibrnsurg

Expert

 • 

20.4K Messages

6 y ago


@kf95219 wrote:

I have a VIP 1225. Was getting a red X with 8; tech changed out the gateway. Everything initially worked while he was still here. Later that evening, red X with 10 came up. The online sugggestion was to check all connections then power cycle - did that & was able to watch TV. Today, got red X with 13! Cycled the gateway, then the DVR. Then power-cycled the DVR x3. I now have 3 dots on screen (gray, light gray, white), the DVR lights are LINK solid green, HD solid blue. Now what?


If the DVR functions are still not working, try a Non-Destructive Disaster Recovery.

Unplug the power cord of the DVR from the wall or from the back of the box and wait ten seconds. Plug the DVR back in.

When three white dots appear on the screen, unplug the DVR again. Repeat this process two more times.

Plug the DVR back in on the third time and leave in. Three white dots appear followed by a gear with a status bar at the bottom of the screen.

If the Disaster Recovery screen does not appear, repeat the steps above. If the Disaster Recovery screen appears, wait until completion.

If the Non-Destructive Disaster Recovery does not work, follow the steps for a Force Disaster Recovery

Re-downloads all the software. Will not erase recordings, takes a bit of time or so. I do one every few months to get rid of any bugs in the software. Good luck 😉

 

Chris
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