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Jimmypiker1's profile

New Member


1 Message

Sunday, April 16th, 2023 11:40 PM

My phone won't work

I paid my bill and my phone won't work

Community Support


232.8K Messages

1 year ago

Good afternoon @Jimmypiker1 , it's vital to us that you are able to enjoy your HBO Max services and we're here to help!


Could you provide some details of what's happening? This will guide us in the right direction toward a resolution.


Here are some things to try in the meantime if your HBO Max isn't working as expected:

  • Use another device to check your internet connection.
  • Make sure you’re using the latest version of the app. Check your device’s app store.
  • Delete the HBO Max app from your device and reinstall it from your device’s app store.
  • Confirm you’re using a compatible streaming device.
  • We look forward to hearing from you! 

Please let us know if this helps! 

Joseph, AT&T Community Specialist

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