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auser58844's profile

New Member

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2 Messages

Tuesday, February 7th, 2023 6:55 PM

HBOMax removed from Grandfathered plans

In early January, my HBOMax account stopped working after having it set up for years.

I chatted with support multiple times and was transferred to multiple people. 

At the end of the conversation, I was just told that ATT is removing HBOMax services from all their plans, including older plans.

It just seemed off that I was given this answer when all the ATT documentation still states that several older plans still have access.

Is anyone else experiencing the same?

Community Support

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221.2K Messages

8 months ago

Hello, @auser58844! We can help you find out if you still have access to HBO Max through your grandfathered plan.

 

There are some grandfathered AT&T Unlimited Plans that still include access to HBO Max:

  • AT&T Unlimited Elite®
  • AT&T Unlimited PlusSM
  • AT&T Unlimited Plus EnhancedSM
  • AT&T Unlimited ChoiceSM
  • AT&T Unlimited Choice IISM
  • AT&T Unlimited Choice EnhancedSM
  • AT&T Unlimited & MoreSM Premium

We hope you find this information helpful, and please let us know if you have any additional questions.

 

Thank you for reaching out to AT&T Community Forums!

 

Rachel, AT&T Community Specialist

(edited)

New Member

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6 Messages

8 months ago

I've got the same problem.  Had HBO Max included with my Unlimited Plus until 2 weeks ago.

A trouble ticket was issued last week and I haven't heard from AT&T since. 

New Member

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2 Messages

8 months ago

Yes, I also had a ticket opened during my first conversation, but I didn't hear anything for 2 weeks. That is when I reached out again and they gave me that answer.

I have the AT&T Unlimited PlusSM 

By the response of ATTHelp, I need to spend another couple of hours with support to get a different answer.

Community Support

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221.2K Messages

8 months ago

Hello auser58844, we're here to help with your HBO Max inquiry.

 

We want to get you into a Direct Message to further review. Check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

 

We will get started on figuring out the root cause and work towards a solution.

 

Jeff, AT&T Community Specialist

New Member

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1 Message

6 months ago

I'm having the same issue. I feel like there trying to take it away... I have not changed anything to get it removed. 

New Member

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1 Message

5 months ago

Since HboMax is changing to Max, am I going to have access to Max? Or is it done completely

ACE - Expert

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33.1K Messages

5 months ago

According to this (non-authoritative) article, you'll get to keep it.  It also says you should have gotten an e-mail telling you that.

New Member

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11 Messages

4 months ago

Any resolution? I’m going through the same thing right now. 3 months trying to get reinstated so far.

New Member

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3 Messages

4 months ago

I'm dealing with the same issue and have spent literally hours on the phone and in chats with zero resolution.  This feels very much like a bait and swtich and like AT&T is trying to get customers off of these plans.  In my case, I've had HBO for years...years.  Suddenly it disappears and I just get the run around despite making no authorized changes to my account.  Feels very dirty.

New Member

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11 Messages

4 months ago

I’m still dealing with trying to get it fixed. 

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