HBO max

Is anyone having issues with their HBO max subscription through AT&T? It says that my subscription expired but nothing has changed on my account. Any advice?

Responses

Accepted Solution

Official Solution

ATTCommunityTeam

Moderator

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1.2K Messages

10 months ago

Hello Community,

This issue is usually caused when a customer has multiple products with AT&T that were getting HBO included, and one went away. For example, if you had wireless and DirecTV, you may have had HBO Max included with both of them. However, you may have lost that bonus for one or the other product based on your plan or promotion expiring. This can cause confusion in the system.

To resolve, please log out of all of your devices that use HBO Max.

Go to your HBO Max Account by clicking on your username (on laptop/PC) or settings (on phone).
Choose "Manage Devices"
Choose "Sign All Devices Out"

Once all HBO Max enabled devices are logged out, then try logging in with only the product you currently get HBO Max included with. If you have DirecTV with HBO Max, use your DirecTV login. If you get HBO Max with our unlimited wireless plan, use your AT&T login.

You can also find a complete list of steps to troubleshoot this error on our HBO Max Help page.

If after doing this, you still have the issue, please ask a new question and we'll assist as soon as possible.

Thanks

The AT&T Community Team

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ATTHelp

Community Support

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215.4K Messages

1 year ago

We want to help with getting you logged into your HBO Max account using your provider subscription, @meyre76.

First, let's make sure you can sign in to your provider account. Your provider is who your subscription is through or who bills you for HBO Max. Go to your provider's website and sign in with the username and password credentials for your provider account. (If you can't remember or don't know your sign-in information, look for a help or reset password link on your provider's sign-in screen.)

Also, feel free to review personalized troubleshooting tips specific to your subscription details by visiting the HBO Max Help Center. This website also provides device specific troubleshooting in reference to your device.

Last, you can check out additional ways to help and assist with your streaming experience by viewing our Forums article titled Streaming Troubleshooting - Are You Getting The Signal.

Review the following details and let us know if this helps for you! If not, we'd still be glad to hear back from you and assisting you further!

Thank you for connecting with the AT&T Community Forums!

Lynn, AT&T Community Specialist

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