
New Member
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2 Messages
(HBO) Max subscription - HDR? Dolby Atmos?
I no longer seem to get Dolby Atmos sound via the new MAX. Is there something I need to tweak?
This also makes me think that HDR could also be "missing".
Can you clarify please?
New Member
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2 Messages
I no longer seem to get Dolby Atmos sound via the new MAX. Is there something I need to tweak?
This also makes me think that HDR could also be "missing".
Can you clarify please?
ATTHelp
Community Support
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225K Messages
5 months ago
Hello Elcastillodecampbell, we're here to help you with your sound inquiry with Max.
AT&T customers will continue to have access to 4K and 2 consecutive streams in their grandfathered plans until a date yet to be determined. Eligible AT&T customers are not currently in the Max AD-Free or Max Ultimate Ad-Free plan they are in a grandfathered version.
Customers will still have access to their original HBO Max plan feature for a minimum of six months following the launch of Max.
Let us know if this helps. Reach back out to us if you have any other questions.
Jeff, AT&T Community Specialist
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HasselHoth
New Member
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15 Messages
5 months ago
This is not true. Support keeps posting this in public, but in PM they clearly say "The Ad-free plan that you have doesn't come with 4K channels"
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Elcastillodecampbell
New Member
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2 Messages
5 months ago
ok, thanks for the info. I hope that somehow this gets worked out so that I can still make use of this perk and perhaps pay additional to upgrade to the better stream, Its a nice perk to have from AT&T right now, and I enjoy the programming.
Ultimately though, I will want 4K/HDR/Atmos content, and I won't be content with a basic offering. At that point this becomes a 'perk' that is of no value to me. I would be willing to 'kick in' additional cost to have the better stream.
I hope this won't force me into walking away from this and re-subscribing just to make it work out for my situation, I have to say that right now it feels like this might be the case.
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HasselHoth
New Member
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15 Messages
5 months ago
I feel the same way. Other providers such as TMobile offer complementary Netflix Basic with the ability to pay extra for the 4K level. This seems like a significant oversight.
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