hbo max subscription has expired

Hey @zsusie1993, let's work together to troubleshoot your HBO Max subscription. 

We'd advise for you to first try these troubleshooting steps, towards a resolution:

• Make sure that your username and password are correct by going to AT&T's Direct Login page and signing in.
• Find the HBO Max tile on the service list and click "Getting Started" or "Continue Streaming."
• This will cause the HBO Max page to open, and you will want to click "Sign in" in the upper right corner of the screen.
• Select "Sign in with a Provider." and choose AT&T from the list of available providers.
• You will either be rerouted back to the login for AT&T to verify your credentials or it will process through and you'll now be logged in.
  If all of that is successful, then we can work on the app. Please try these steps:
  • Clear the app cache.
  • Uninstall the app from the device or devices.
  • Power the device or devices down and then back on.
  • Install the app again from the iTunes Store.
  • Once that is done click on "Sign in with a Provider."
  • Choose AT&T from the list of available providers.
  • Enter your username and password used previously when signing in through the browser.

After trying these steps, reach back out and let us know if this helps.

Thank you. 

Lynn, AT&T Community Specialist

I have tried your suggestions & still do not get in.

Thank you for your response @zsusie1993.

Please try to the following to reset up your HBO Max and let us know how it goes:

1. Please sign into your myAT&T account via any browser
2. Choose the "Activate HBO Max" title
3. Pick "Activate"
4. Lastly, we recommend reinstalling the HBO Max app for the latest version

We look forward to hearing from you.

Samantha, AT&T Community Specialist

that suggestion didn’t work. still get same results.  

Hello @zsusie1993,

Thanks for giving that a try.

We've went ahead and sent you a direct message to continue our correspondence in a private setting.

Please reply to our message whenever you get a chance.

We look forward to hearing back from you soon!

Sean, AT&T Community Specialist

Zsusie1993,

if you could post back to how this was resolved it would be much appreciated. No one from ATT has come out and stated its on their end or it took their involvement to be resolved. Nothing but this private DM nonsense.