
New Member
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2 Messages
Hbo max expired
I have hbo max with my plan but now it's telling me my hbo max prescription through att has expired
New Member
•
2 Messages
I have hbo max with my plan but now it's telling me my hbo max prescription through att has expired
Accepted Solution
Official Solution
ATTCommunityTeam
Moderator
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1.2K Messages
1 year ago
Hello Community,
This issue is usually caused when a customer has multiple products with AT&T that were getting HBO included, and one went away. For example, if you had wireless and DirecTV, you may have had HBO Max included with both of them. However, you may have lost that bonus for one or the other product based on your plan or promotion expiring. This can cause confusion in the system.
To resolve, please log out of all of your devices that use HBO Max.
Once all HBO Max enabled devices are logged out, then try logging in with only the product you currently get HBO Max included with. If you have DirecTV with HBO Max, use your DirecTV login. If you get HBO Max with our unlimited wireless plan, use your AT&T login.
You can also find a complete list of steps to troubleshoot this error on our HBO Max Help page.
If after doing this, you still have the issue, please ask a new question and we'll assist as soon as possible.
Thanks
The AT&T Community Team
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ATTHelp
Community Support
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225.4K Messages
2 years ago
Hello @Franknofear, we want to work with you to address your concerns with your HBO Max subscription.
First, we'd advise for you to try these troubleshooting steps, towards a resolution:
If all of that is successful, then we can work on the app. Please try these steps:
Feel free to reach back out and let us know if these steps helped, to determine how to proceed further.
Thank you.
Lynn, AT&T Community Specialist
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Franknofear
New Member
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2 Messages
2 years ago
I had to activate my hbo max several times but now it works
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Juliougly
New Member
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1 Message
6 months ago
HBO Max is now just Max, and apparently is NOT included any longer with my AT&T account.
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haden306
New Member
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2 Messages
5 months ago
Max tries to say account is expired
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