HBO Max Cannot Verify My AT&T Subscription

Good morning @tugymnast,

Thank you for your patience, let's work on this together so we can get you logged in and streaming HBO MAX.

Please share which AT&T services you have that include it and what devices you've tried signing in on so we can get started.

KristinA, AT&T Community Specialist

Sounds familiar. Total bunk they cannot figure this out.

Hi Tfurrow! We are here to help with your HBO Max error message when signing in!

HBO Max is back up and running again, please follow the steps to set up your HBO Max again and log in:

1. Ensure that you are using the correct username and password by going to AT&T's Direct Login page and signing in. 
2. Find HBO Max tile on the service list and click "Getting Started" or "Continue Streaming."
3. This will cause the HBO Max page to open, and you will want to click on "Sign in" in the upper right corner of the screen. 
4. Select "Sign in with Provider" and choose AT&T from the list of available providers.
5. You will either be rerouted back to the login for AT&T to verify your credentials or it will process through and you'll now be logged in. 

After, log out of the HBO Max app and attempt to sign back in with your AT&T ID and password. Clear the app cache and reinstall the app to reset your online access and get the latest version of the app. Also, power cycle your device to reset your device. 

Let us know if this helps! Thank you for reaching out to the AT&T Community Forums!

Rhoda, AT&T Community Specialist 

I followed directions and it still does not work!!!!!

Thanks for letting us know, @Tfurrow.

Please let us know, after attempting the desired steps what error messages are you receiving now? Or is it the same as previously?

We'll need to know to further investigate your concerns.

Thank you!

Lynn, AT&T Community Specialist

Same as before. Unable to verify my subscription🤬🤬🤬

It definitely isn’t back up and running again…I still can’t watch HBO Max. 

Hi there, KathrynJaneway47! Your patience has been greatly appreciated. It has been reported that the HBO Max streaming error has been resolved.

You'll want to completely log out of the HBO Max app and attempt to sign in with your AT&T ID and password. If this recommended solution doesn't allow you to stream again, let us know so we can escalate a case for further investigation.

Thank you for sharing with the AT&T Community!

Jonye, AT&T Community Specialist  

I still cannot access HBO Max. Even tried to access on my desktop and still does not work. This is Crap. I have been locked out for 7 days now!!!!!. I have followed instructions and cannot access via mobile device or on my TV!!!!!!

Thanks for updating us with the status of your HBO Max concerns, @Tfurrow.

To confirm the status of your subscription, have you reviewed your myAT&T account and confirm that the HBO MAX tile is still active?

You'll need to let us know the following information to better identify the next steps towards escalating this.

Thank you.

Lynn, AT&T Community Specialist