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SpartyOn2003's profile

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1 Message

Sunday, February 18th, 2024 12:04 AM

Dolby Atmos and 4K UHD not working on Max

I have a subscription to Max through my AT&T internet.  It used to offer 4K UHD and Dolby Atmos for certain shows and movies on Max.  I am no longer getting that.  How do I get that?  I would like to upgrade to the Ultimate Tier of Max to get those but it says I have to do it through AT&T and I can’t figure out how.  Can you please help me?  Thanks.

Former Employee


22.4K Messages

3 months ago

For the items you want would need to subscribe to Max Ultimate plan for $20 per month.

How much is Max?

Prices for Max subscriptions are the same as the old HBO Max: With ads, it's $10 per month ($100 annually) and ad-free is $16 a month ($150 annually). But the new Ultimate ad-free plan is $20 monthly and will be the only subscription to offer 4K content and Dolby Atmos on select movies and shows. Features like 4K access and Dolby Vision are accessible during the first six months of Max's launch for legacy customers with the $16 ad-free plan.

ACE - Expert


24.4K Messages

3 months ago

@SpartyOn2003  We've been discussing this for a very long time. Below is my canned response:

Contact Max Support at 855-442-6629, or go to, sign in with your AT&T login on a laptop, phone or tablet first,  and then create a Max username and password. You can then use that username and password to sign in on your television or other devices by “sign in” instead of signing in with the provider. That has worked for some but not all.


AT&T spun off HBO Max (now called Max) over a year ago. It is now owned by WBD (Warner Brothers/Discovery) making its own decisions as to who has access or not. The migration of legacy AT&T accounts to Max did not go well and has been fraught with many problems. Some customers were able to get their AT&T logins merged to Max but their service was downgraded to Ad-free, two concurrent devices, full HD only. If you want 4k HDR/Atmos (Ultimate Tier) you need to subscribe directly to Max and pay for it. Your original TOS stated that "terms were subject to change", and being as AT&T no longer controls Max, that certainly qualifies as a change. Also, any changes you made to your plan after activating your "HBO Max for Life" promo also affected that promo. Max (WBD) is in control now so it's up to them as to who gets free access to their full HD tier or not. You can try to contact AT&T Support and see if they can sync your account info to Max but it's hit and miss.

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