betens's profile

New Member

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3 Messages

Mon, Apr 25, 2022 3:08 PM

Your HBO Max Subscription through AT&T has Expired

The other night I was experiencing issues streaming anything on HBO Max. I have a subscription through AT&T's Elite Unlimited Plan. Under the "Account" section on any HBO Max platform it stated "Your HBO Max subscription through AT&T has expired". I tried all the usual trouble shooting: logging out, logging back in, resetting the devices. I contacted HBO support and they were unable to assist.

ATTHelp

Community Support

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192K Messages

2 m ago

Let's help get you back signed in to HBO Max so you can start streaming the latest movies, !

 

First things first, make sure you can sign in to your provider account. Your provider is who you signed up through or who bills you for HBO Max. Go to your provider's website and sign in with the username and password credentials for your provider account. If you can't remember or don't know your sign-in information, look for a help or reset password link on your provider's sign-in screen.

 

You'll find personalized troubleshooting tips specific to how you are subscribed by visiting the HBO Max Help Center. You will also find troubleshooting based on the device you're using. Lastly, check out additional ways that can impact your streaming experience by viewing our Forums article titled Streaming Troubleshooting - Are You Getting The Signal? 

 

If these gems don't help you access and stream HBO Max, come back and let us know so we raise a case escalation for further investigation.

 

Thank you for connecting with the AT&T Community Forums!

 

Jonye, AT&T Community Specialist

New Member

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3 Messages

1 m ago

The other night I was experiencing issues streaming anything on HBO Max. I have a subscription through AT&T's Elite Unlimited Plan. Under the "Account" section on any HBO Max platform it stated "Your HBO Max subscription through AT&T has expired". I tried all the usual trouble shooting: logging out, logging back in, resetting the devices. I contacted HBO support and they were unable to assist 

I got this,....

(edited)

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