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Wed, Dec 15, 2021 6:48 AM

Unable to create separate HBO max account for secondary users

I have an unlimited AT&T elite account with 9 lines. I created a secondary users for each line but the secondary users are not able to create independent HBO max accounts. When the secondary user tries to login it shows up the homepage from the primary users HBO max account. Is anyone else facing this problem? Is there a solution for this to ensure second to users have their own HBO max account. 


Community Support


204.2K Messages

1 year ago

Hello rahulbs13, we're here to help with your HBO Max Subscription.


In order for the secondary user to sign into HBO Max app, they will need to sign in using the primary account holder credentials. Each line does not get independent HBO Max Accounts, just the primary account.


Please reach out if you have any other questions or concerns.


Thank you for visiting AT&T Community Forums!


Carlton, AT&T Community Specialist 

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