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New Member

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1 Message

Wed, Jan 19, 2022 11:48 PM

Problems viewing hbomax on Xbox series X

As soon as I try to start watching anyting on hbomax the screen is green and I cannot see anything

ATTHelp

Community Support

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195.7K Messages

7分前

We understand the importance of needing your HBO Max to work on your Xbox Series X @D1rtywh1t3b0y.

 

We suggest making sure the app on your Xbox is up to date. You may need to uninstall and reinstall it.

 

Is this happening on your AT&T mobile device as well? If not you will need to reach out to Xbox to see why the app is not functioning properly or to HBO Max to make sure there is not a known issue with the app working on the Xbox.

 

If it is happening on your mobile device as well, let us know and we can look into more troubleshooting steps.

 

We look forward to hearing from you!

 

Samantha, AT&T Community Specialist

New Member

 • 

1 Message

7分前

Yes this is happening to me!! I have Xbox series x and HBO max will not work, this is a recent thing. Never had a problem before, can’t play any title, glitching and screen goes green. Now if I access it on Roku or my phone it plays fine. Getting really annoying because the Xbox is in the living room and it is our player for all apps for the family. 

ATTHelp

Community Support

 • 

195.7K Messages

7分前

Hi, ! Let's help you stream HBO Max on your Xbox Series X.

 

We need a few clues to help solve the mystery:

  • Are there any error messages appearing on the screen? Are you having trouble signing in? We need to know exactly when does the error occur.  
  • Can you access other streaming services on your Xbox? We want to confirm if only HBO Max is affected.
  • Have you applied all helpful troubleshooting tips provided on the Help Center webpage?

We look forward to your reply!

 

Jonye, AT&T Community Specialist  

 

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