smorty11's profile

New Member

 • 

3 Messages

Wed, Mar 2, 2022 10:35 AM

Poor Video Quality

Hi there. I'm trying to watch something on HBOMAX, but the video quality is absolutely terrible - sometimes it reaches 720p, but most of the time, it's around 140p or something, it's unwatchable. I'm using chrome without any kind of VPN on, and there is absolutely nothing wrong with my internet connection. I can load 4k videos on YT with no issues what so ever, so I have no clue what the issue is with HBOMAX. Furthermore, I can easily stream things on Netflix with no issues.

If you have any idea as to what might be the problem, then please help me out.

Edit: It doesn't seem to be a problem anymore, so it was most likely an issue on HBO's side of things.

ACE - Expert

 • 

22.5K Messages

4 m ago

.

New Member

 • 

3 Messages

4 m ago

Got the same issue here in norway the last day.. So I guess the issue is HBOMAX itselfe..

ATTHelp

Community Support

 • 

192K Messages

4 m ago

Let's work together to figure out what's going on with your HBO Max streaming service, @Krozmar

 

Are you still experiencing poor video quality or has this been resolved? If not, we're happy to help. 

 

Please keep in mind many factors can affect video playback, including network bandwidth, connection speed, and available memory on your device. Here are a few steps you can take to improve your video quality

  • Update HBO Max.
  • Test your connection speed.
  • Reduce activity on your network.
  • Restart your devices.
  • Try another device.
  • Try a wired connection.

Please keep us updated on how this works for you!

 

Sydne, AT&T Community Specialist

New Member

 • 

3 Messages

4 m ago

Im personaly on a 500/500 Mbit fiber connection, testing 2ms delay and 520mbit down and 530mbit up.. Tried difrent browsers, and even another computer as the issue is here.. There is alot of fuzz on https://www.reddit.com/r/HBOMAX/ about the issue aswell. Im not an AT&T customer, but found this thread after searching for my issues online.


It seems like the issue started around 3days ago for most people after the launch of season final of Euphoria where HBO Max had a server crash due to the load.

After that they changed some priority options on theyr system that seems to be affecting the the CDN Content Delivery Network, depending on you ISP you might get a good one or a bad one.. I tried it through VPN, and then it worked perfectly as I recon its uses another CDN service with lesser load..

Cheers
Krozmar

New Member

 • 

3 Messages

4 m ago

Got this mail from HBO today:

Thank you for your inquiry!

We've been told that it's most likely the latest 'Windows' update that has caused this. Our technicians have been notified of this, and are working to find a solution within the near future.

If you have any other questions, you are more than welcome to contact us!

We apologize for the inconvenience and hope you have a good weekend!

Sincerely,
Robert
HBO Max customer support

Not to sure about the facts here as people had issues with other then Microsoft products, but perhaps it was their MS servers or something.. They atleast admit atleast its not user error for most people.

There is also a passaround on the problem if you use Firefox or Crome, the soulution was to open the dev console (f12) and disable chashe and also change the throtteling settings up.. That worked with me after meddeling around a bit..

Cheers

Krozmar

ATTHelp

Community Support

 • 

192K Messages

4 m ago

We appreciate your patience as our technicians work to get this resolved, @Krozmar.

 

Thank you for sharing what worked for you. Feel free to reach back out to us with any other questions or concerns. 

 

Thank you for contacting the AT&T Community Forums Team. 

 

Elmi, AT&T Community Specialist. 

New Member

 • 

6 Messages

2 m ago

But what you are talking about is the same problem that many people are having. So we have to find an effective way to fix it so as not to affect our video quality.

Need help?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.