AT&T Holiday Deals & Gifts - Don't miss these holiday deals on the latest devices!
S

New Member

 • 

2 Messages

Fri, Jan 21, 2022 4:19 AM

My hbo max stopped working. Why?

Went to watch a show and hbo max login said my subscription has expired.  I have at&t wireless unlimited plan.

ATTHelp

Community Support

 • 

204.2K Messages

11 months ago

Hey there @sharflippo1, we want to work with you and address your HBO Max concerns. 

 

We'd like to try some troubleshooting steps, that may help:

  • Make sure that your username and password are correct by going to AT&T's Direct Login page and signing in.
  • Find the HBO Max tile on the service list and click "Getting Started" or "Continue Streaming."
  • This will cause the HBO Max page to open, and you will want to click "Sign in" in the upper right corner of the screen.
    Select "Sign in with a Provider." and choose AT&T from the list of available providers.
  • You will either be rerouted back to the login for AT&T to verify your credentials or it will process through and you'll now be logged in.
    If all of that is successful, then we can work on the app. Please try these steps:
    • Clear the app cache.
    • Uninstall the app from the device or devices.
    • Power the device or devices down and then back on.
    • Install the app again from the iTunes Store.
    • Once that is done click on "Sign in with a Provider."
    • Choose AT&T from the list of available providers.
    • Enter your username and password used previously when signing in through the browser.

Try these steps and let us know if that helps or if we need to further investigate your error. 

 

Thank you.

 

Lynn, AT&T Community Specialist

New Member

 • 

2 Messages

11 months ago

None of these worked. Still showing expired account.

New Member

 • 

1 Message

3 months ago

I am also having this same problem even after troubleshooting with representatives. 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.