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New Member

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2 Messages

Mon, Jan 24, 2022 8:37 PM

Just Like Everyone Else..."Expired" HBO Max Subscription through AT&T Message

It took almost a full year to get my subscription to work after signing up for AT&T wireless (12 months of paying for it without having access).  I kept trying and kept getting responses that my plan (Unlimited Plus) didn't include it.  I would give up and then get an email every couple months or so from AT&T stating that I wasn't using my included HBO Max subscription.  Try again, sorry, not included.  Give up.  Another couple months, another email.  Finally, one day it just let me log in.

Fast forward to today.  Was actually watching a program on it when it froze, took me back to the home screen and got the "your subscription through AT&T has expired".  Nothing has changed on my account.  My account overview on AT&T shows I have a valid/active subscription.  Chats with HBO say it's an AT&T problem.  Cannot even connect to AT&T chat.

I've tried every fix I've came across in these forums, but, nothing works.  Same as what a lot of people say...lets my log in and about 3 seconds later gives me the option to renew.

Has anyone figured out anything that actually works or are we just at the mercy of waiting for AT&T to figure out why their system is telling HBO we don't have active subscriptions (which it sounds like has been going on for awhile now)?

ATTHelp

Community Support

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196.2K Messages

7 m前

We are here to help with your HBO Max @cenastyle13.

 

We recommend that you try logging into your HBO Max online by following these instructions:

  • Find the HBO Max tile on the service list and click "Getting Started" or "Continue Streaming."
  • This will cause the HBO Max page to open, and you will want to click "Sign in" in the upper right corner of the screen.
  • Select "Sign in with a Provider." and choose AT&T from the list of available providers.
  • You will either be rerouted back to the login for AT&T to verify your credentials or it will process through and you'll now be logged in.

If all of that is successful, then we can work on the app. Please try these steps:

  • Clear the app cache.
  • Uninstall the app from the device or devices.
  • Power the device or devices down and then back on.
  • Install the app again from the iTunes Store.
  • Once that is done click on "Sign in with a Provider."
  • Choose AT&T from the list of available providers.
  • Enter your username and password used previously when signing in through the browser.

If this does not help, then you are part of the ongoing trend that is happening with HBO Max. We are sorry for the inconvenience this has caused you. Our engineers are working as fast as possible to get this fixed. You will know this is fixed, when you can log into the app without any issues.

 

If you have any other questions or concerns, feel free to reach back out.

 

Thank you for contacting AT&T Community Forums.

 

Samantha, AT&T Community Specialist

New Member

 • 

2 Messages

7 m前

Unfortunately, none of that worked.  Still

logs in for about 3-5 seconds and then refreshes and tells me to reactivate my subscription.

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